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Author Topic: Lightroom 6 Installation Problems -Adobe Thinks my Windows 7 is Vista  (Read 997 times)

Robert Boire

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Help!

LR 6 stopped working for me and so I am obliged to reinstall.

After removing LR6, logging in to CC and providing the license key, the installer tells me that LR6 is not compatible with Vista and I cannot proceed. The problem is that I am not running Vista but Windows 7.

Does anybody have any ideas of a work around?

Thanks

Chris Kern

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Re: Lightroom 6 Installation Problems -Adobe Thinks my Windows 7 is Vista
« Reply #1 on: August 09, 2017, 11:12:21 AM »

After removing LR6, logging in to CC and providing the license key, the installer tells me that LR6 is not compatible with Vista and I cannot proceed. The problem is that I am not running Vista but Windows 7.

This is a complete shot-in-the-dark, but internally all releases of Windows have version numbers of "NT N.N," where the two Ns represent a major version number and a minor version number.  Windows Vista was NT 6.0.  Windows 7 was NT 6.1.  Windows 8 and Windows 8.1 were NT 6.2 and 6.3, respectively.  Finally, with the release of Windows 10, Microsoft bumped the major version number up to 10, to match the marketing name.

My conjecture is that the installer is only checking the major version number.  As I say, it's just a guess, but if I'm correct it's an installer bug and you're probably going to need assistance from Adobe customer support to find a workaround.

RikkFlohr

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Re: Lightroom 6 Installation Problems -Adobe Thinks my Windows 7 is Vista
« Reply #2 on: August 09, 2017, 02:30:25 PM »

Help!

LR 6 stopped working for me and so I am obliged to reinstall.

After removing LR6, logging in to CC and providing the license key, the installer tells me that LR6 is not compatible with Vista and I cannot proceed. The problem is that I am not running Vista but Windows 7.

Does anybody have any ideas of a work around?

Thanks

Change the setup file compatibility mode to Windows 7 and run the setup file and check.
 
Right click on Installer file and select properties option.
Then click on Compatibility tab .
Set the OS to Windows 7 and check.
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Rikk Flohr
Fleeting Glimpse Images, LLC

BartvanderWolf

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Re: Lightroom 6 Installation Problems -Adobe Thinks my Windows 7 is Vista
« Reply #3 on: August 09, 2017, 07:57:07 PM »

Change the setup file compatibility mode to Windows 7 and run the setup file and check.
 
Right click on Installer file and select properties option.
Then click on Compatibility tab .
Set the OS to Windows 7 and check.

Rikk, I do appreciate your role in all this, and I'm sure you don't mind getting paid for doing the job, but while it's a useful hack (courtesy Microsoft), shouldn't Adobe release a better installer? No need to answer, it's a rhetorical question.

Cheers,
Bart

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== If you do what you did, you'll get what you got. ==

RikkFlohr

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Re: Lightroom 6 Installation Problems -Adobe Thinks my Windows 7 is Vista
« Reply #4 on: August 10, 2017, 09:59:56 AM »

The installer works for the vast majority of users. If the Windows User's account is misreporting the OS version - for whatever reason - I am uncertain you can blame the installer.

The goal is to get the user working. The correct answer might be to reinstall Windows 7 but this is far more benign...
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Rikk Flohr
Fleeting Glimpse Images, LLC

Micheal_Kelly

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Re: Lightroom 6 Installation Problems -Adobe Thinks my Windows 7 is Vista
« Reply #5 on: August 10, 2017, 06:57:32 PM »

I had the same thing happen to me. Try installing as a trial and then upgrade to your key once it installs.
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