Now the error messages are in COLOR!!
Found out my new Pro 4000 was DOA yesterday. I got the message on first boot up - I haven't even installed the ink or print head yet! This was my replacement to the 8300 sitting with error messages that I decided would be too risky to try chase down.
Of course my first step was to give Canon Support a call, but quickly found out that their number didn't work and I received a "all circuits are busy" message for about an hour. I had my reseller help and they talked to their Canon sales rep and they promised to call me - but nothing but crickets. Though, I don't think there is much they could do over the phone, since the message indicates:
"Main PCB EEPROM error or model error after rewriting firmware"
"Causes:
• Access to the main PCB EEPROM fails.
• The printer is started up after firmware for a different model has been written (refer to the Memo). Memo : This error occurs after writing firmware for a different model with using FIRMWARE UPDATE (USB) function in service mode."
I can't imagine that can be fixed without a service call. Loading the wrong firmware to a new machine seems to indicate an incredible failure of quality control - they don't even bother to start the thing up after updating it?
Hopefully I can talk to someone from Canon Monday and they can get it fixed, but I hope this isn't a sign of things to come...