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Author Topic: Problem loading LR on new computer  (Read 550 times)


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Problem loading LR on new computer
« on: April 30, 2017, 05:28:37 PM »

My 7 year old Mac Pro died (power supply) and thus I need to load all my old software on the new Imac. (could not afford the new Mac Pros.)
I got LR to load, but it won't open it just sits there.  I have the serial no, and did all the steps in the loading instructions, but no luck.
I rarely use Photoshop, but I have the upgrade disc for PS6, and the Original Disc for PS2, which I think is how I managed to go from2 to 6.  6 wants the code from 2, but when I go through the steps, I get "installation failed"  on trying to load 2.

About ready to ditch Adobe. >:(


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Re: Problem loading LR on new computer
« Reply #1 on: May 01, 2017, 03:47:38 AM »

This really sounds like a job for Adobe support as from what you say it sounds very much like a licensing issue.

I am sure a call to Adobe with your codes handy for LR and PS will get the job done - they may even be able to access your system and activate remotely. 
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