She definitely knew what she was doing, or had me totally convinced that she did. Either way things seem to be resolved.
I agree that it is great that you found a solution .... but .... if the support tech was readily aware of the issue and more importantly knew the extensive steps to correct the problem indicates your issue is not an isolated occurrence and she has done this many times before.
Which brings up the question, why hasn't Adobe addressed the issue and fixed it properly by now or how why didn't they discover it in pre-release testing? Does their alpha/beta testing circle lack enough diversity not to reflect the broader user base?
Once again, I don't expect Adobe to be perfect and I laud the tech in question for implementing a solution ... but where has the attention to detail gone at Adobe of late? Why aren't they catching many of these issues
before they release updates?
I seem to recall one of the top selling/marketing points of CC was they would no longer be held to chiseled in stone delivery dates, new features and updates would be offered when they are ready. It seems that not much has been really
ready of late.