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Author Topic: i1 Display Pro dies after 2 years of Pampered Use  (Read 442 times)

lhodaniel

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i1 Display Pro dies after 2 years of Pampered Use
« on: April 15, 2017, 01:37:28 AM »

Ok, I have to rant a bit. It seems that an issue I had been having intermittently with my rMBP sometimes disconnecting USB ports was not Sierra or the Mac hardware. My i1 Display Pro has developed a break or short in the USB cable up near the device. The problem started just after the 2 year warranty was up. I know that Xrite products garner favor here over their Datacolor counterparts, but My old Spyder 3 lasted longer than that. And, I expect more from Xrite.

As a recovering engineer, I have never liked the physical design of the Display Pro. The "footprint" is too narrow, making it less rotationally stable when trying to make it lie flat on the monitor. Far more egregious is the flimsy, spaghetti-sized, soldered-in USB cable. And they put a *counterweight* on it! Really? Given my 2-week calibration period and sometimes going way over that, I would say this DP has been used about 50 times. And, because of my rightful distrust of the durability of the cable, I have really *babied* this thing from the get-go. I am less than happy.

I have an i1Pro1 Spectro (2 actually) that I can use. But, as you might expect, I get higher black points with it. For profiles that i want maximum contrast ratio, My PA241/SpectraviewII goes from over 600:1 down to 412:1 with i1 Pro.

I have an RMA request in to X-rite to see what my out-of-warranty options are and their costs. I will not buy another i1DP at retail. I can get the low or mid-range Spyder 5 for much less, and I wouldn't use their software anyway. (The Spyder 5 hardware is not crippled at the low end like the Colormunki Display is.)  If necessary, I can calibrate it with the i1 Pro.

Lloyd
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Mark D Segal

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Re: i1 Display Pro dies after 2 years of Pampered Use
« Reply #1 on: April 15, 2017, 08:24:25 AM »

Believe me, you're not talking to someone who is a big fan of XRite - I think it's a dreadful outfit from a number of perspectives, but the fact remains that once you set aside all the crap, the core technologies are very performing and their hardware/software can make excellent profiles. Choosing between one firm and another my fundamental criteria would remain profiling quality, because the outcome of that matters a lot to where all my time and money is going in digital imaging. Before deciding what to do, perhaps worthwhile exhausting the discussion with them about what they will do for you, then make a decision based on what you glean from reviews of comparative profiling quality.
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Mark D Segal (formerly MarkDS)
Author: "Scanning Workflows with SilverFast 8....." http://www.luminous-landscape.com/reviews/film/scanning_workflows_with_silverfast_8.shtml

lhodaniel

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Re: i1 Display Pro dies after 2 years of Pampered Use
« Reply #2 on: April 19, 2017, 03:51:56 PM »

Mark,

Well, even though there was one diligent guy in tech at x-rite, they offered *nothing*. I'm just supposed to suck it up and buy a new retail unit. For a lousy under-designed USB cable. Junk the car because it blew a tire. I might tear into the thing to see if I can put a new cable on it.

If I replace the colorimeter at all (I still have i1Pro and Publish), I will probably give a Spyder 5 a try. It's half or less (Express or Pro) than the i1DP. I Use Spectraview II or DisplayCal for displays anyway. I have a friend calibrating a 30" NEC with the Spyder 5 and SVII. He is very happy with it and his monitor looks great.

Lloyd
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Peter McLennan

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Re: i1 Display Pro dies after 2 years of Pampered Use
« Reply #3 on: April 19, 2017, 04:05:18 PM »

I have a friend calibrating a 30" NEC with the Spyder 5 and SVII. He is very happy with it and his monitor looks great.
Lloyd

Likewise, although I have the 27" NEC.

NEC actually conversed with me by email several times over a long weekend to solve a problem I had.  Now THAT'S service.
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lhodaniel

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Re: i1 Display Pro dies after 2 years of Pampered Use
« Reply #4 on: April 20, 2017, 05:54:21 PM »

As fate would have it, B&H just had a Deal Zone on the Spyder: $95 for Pro and $150 for the Elite. I went ahead and sprung for the latter, just to get a look at their software. If X-rite had offered me a replacement i1DP for $150, I would have that coming instead. But they didn't.

SVII supports both. The only software cal I do now is my rMBP screen. If I want to go this far for a laptop, I can create a correction file with the i1Pro for Argyll/DisplaCal for that particular Spyder 5. That should eliminate any unit-to-unit variation the Spyder might have.

I'll report how the Spyder performs when I get it next week.

Lloyd
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lhodaniel

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Re: i1 Display Pro dies after 2 years of Pampered Use
« Reply #5 on: Today at 09:55:56 AM »

Spyder is due this afternoon. In the meantime, I dismantled the i1 Display Pro in about 10 minutes. There is even a youtube video of a guy tearing down one he plans to use (a functional one.) This added insult to injury. The device that X-rite says is "unrepairable" comes apart easily enough. Lo and behold, the USB cable is socketed, not soldered as I expected. It's just a USB 2 to 1.25mm 5-pin Molex. X-rite doesn't WANT to repair it. They want to screw the customer out of another $250 for a new device at retail. If I had the cable, I could do the whole repair in less than a half hour.

Lloyd
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Mark D Segal

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Re: i1 Display Pro dies after 2 years of Pampered Use
« Reply #6 on: Today at 01:12:59 PM »

Hi Lloyd - yes, XRite exactly.
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Mark D Segal (formerly MarkDS)
Author: "Scanning Workflows with SilverFast 8....." http://www.luminous-landscape.com/reviews/film/scanning_workflows_with_silverfast_8.shtml
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