Canon PRO-2000 borderless printing

[Francesco Carucci]

Hello, I'm having several problems printing borderless with my Canon PRO-2000. I'm fairly new at printing in general, so I might likely be missing something.

What I know:
- I'm using Canon Print Shop Pro
- 17'' roll
- I selected borderless printing in the layout, no other option I can tweak
- I checked and rechecked the roll positioning and feed, it looks correct to the best of my knowledge
- I resized the image to 17x60'' at 600dpi
- I'm using the paper manufacturer media file
- The border is even across the entire print, so the paper doesn't look skewed

Looking at the print, it seems to me it's slightly shifted to the right, but I can't find any option to tell the printer to apply an offset to correct this.
Is there anything obvious I'm missing?
I've measured the roll with and it's slightly bigger than 17'', but not big enough to account for the entire border I'm seeing.

Thanks for your help!

(I attach a bad photo of the print coming out of the printer)

[paulbk]

Could it be that the aspect ratio (H/W) of the file is not same as H/W paper. If so, only one dimension, height or width, can be matched with paper.
Just a guess. I have new Canon 1000. Works fine. Love it. But never tried borderless printing.

[Francesco Carucci]

it shouldn't matter if it's a roll, right?

[Panagiotis]

I am coming from the small PRO-1000. When you print borderless there is a setting to control the overspread of the image relative to the paper size. In the Canon PSP is at the gear icon (Advanced print settings) at the bottom right. It called "Amount of extension for borderless printing" and it has five possible values (none, small, medium, large, standard) with the default being "none". Maybe this plays a role in your situation?

[Francesco Carucci]

Yes, I played with it after calling Canon support, and set it to Large. The photo is after this test. It probably adds less than 0.1'', but not nearly enough to cover the gap.