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Author Topic: Dishonesty at Hasselblad service repair in Sweden?  (Read 1202 times)

Tarkowsky

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Dishonesty at Hasselblad service repair in Sweden?
« on: March 19, 2017, 09:39:38 PM »

I just want to report what happened when trying to get my H4D-60 back repaired by the Hasselblad service repair headquarter in Sweden.

I sent it  in ( through the official hasselblad distributor in Switzerland Light + Byte) because there was a crack on the glass protecting  the sensor .
I asked for an estimate on the repair costs and also ask for an update to the H6D-100c suggesting that they could just subtract the repair costs from the trade in prices for the H6D-100c.
My H4D-60 was perfectly working.The pictures were perfectly on phocus but alas there was the crack glass mark on every photo taken.
I suggested   Hasselblad  to change the protection sensor glass and change the IR filter in order to  perform a new calibration of the back.

The answer I got from Hasselblad is the following:

"The IR filter is cracked which will result in scratches to the sensor when removed, a sensor replacement is therefore required (8837 CHF). In-addition the display, shell assembly and IF plate must also be replaced. It is beyond economical repair (in excess of 13,000 CHF), hence the CPO offer."
Mind you that CHF 1 = $1

Reading their answer I was shocked cause there was no point in getting my camera repaired and the trade in I was offered seemed to me just ridiculous.

"If you like to use a camera for a trade-in you have the possibility to trade-in the H5D-60 to a H6D-10"
 
According to them I should have trade-in my broken camera and get a H5D-60 and then trade-in the H5D-60 to get the new H6D-100c for a total cost of  $ 32445.
What a crazy offer is that?
I am not surprised that Hasselblad has got financial problem if their financial strategies look like the above suggestion.

I declined the offer and got my camera sent to the Hasselblad  Bron INC. in NJ where they managed to repair my camera for only $880 (they replaced the broken sensor protection glass and the IR filter as I suggested).
There is a huge difference between the $13'000  repair cost from Sweden and the $880 actually paid in NJ (USA).
I put a question mark on the subject title of this topic and I leave it to you to decide if it is redundant.

 By the way  I managed to trade-in my repaired H4D-60 to the new H6D-100c which has arrived to my home a couple of days ago.
« Last Edit: March 19, 2017, 09:47:15 PM by Tarkowsky »
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BAB

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Re: Dishonesty at Hasselblad service repair in Sweden?
« Reply #1 on: March 19, 2017, 09:50:16 PM »

Very lucky after all, Sweden most likely quoted you for the worst case scenario.
Your better off with the 100
You cracked the glass on you old back!
Have fun look forward it's up to you if you want to redact this post?
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I fear not the man who has practiced 10,000 kicks once, but I fear the man who has practiced one kick 10,000 times - "Bruce Lee"

JJon

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Re: Dishonesty at Hasselblad service repair in Sweden?
« Reply #2 on: March 26, 2017, 01:59:42 AM »

Hello - just curious as I have an H4D60 - how did the damage happen? I don't remove the back much so I'm wondering if it was somehow damaged while still attached? Want to avoid this scenario myself.
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Tarkowsky

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Re: Dishonesty at Hasselblad service repair in Sweden?
« Reply #3 on: March 26, 2017, 06:04:54 PM »

I was shooting outdoor in the center of Chicago,  my camera on a tripod and someone tried to steal it.
We fought and the camera felt on the floor. The main camera body got totally destroyed but the back survived.
Only a crack on the glass protecting the sensor.
I went back to NYC and tested my  back on new H6D body and it worked.
Perfect images totally on focus but with the crack glass mark on them.
I bought an almost new H4D body from Adorama  went back to Switzerland and sent everything to Hasselblad in Sweden.
You know the rest.
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JJon

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Re: Dishonesty at Hasselblad service repair in Sweden?
« Reply #4 on: March 26, 2017, 06:53:51 PM »

I was shooting outdoor in the center of Chicago,  my camera on a tripod and someone tried to steal it.
We fought and the camera felt on the floor. The main camera body got totally destroyed but the back survived.
Only a crack on the glass protecting the sensor.
I went back to NYC and tested my  back on new H6D body and it worked.
Perfect images totally on focus but with the crack glass mark on them.
I bought an almost new H4D body from Adorama  went back to Switzerland and sent everything to Hasselblad in Sweden.
You know the rest.

What a miserable business. Was this during the day? Thanks for the background; I certainly hope to avoid anything like that.
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Tarkowsky

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Re: Dishonesty at Hasselblad service repair in Sweden?
« Reply #5 on: March 26, 2017, 08:00:43 PM »

It happened on a September evening at around 9pm full of people in Michigan Avenue so the real Chicago center.
Ironically just one hour before I was thinking that after all the bad things I'd read about Chicago crime I was feeling pretty safe walking around the Loop taking picture like I usually do in NYC.
Alas I was so wrong and soon be part of the daily crime records.
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