I would also agree with EJ, best option for an external, is format MS DOS from the Mac as that will be seen as Fat32 by windows. On my macbook Pro, I have Paragon installed, so I can write over to the NTFS partition, but for an external drive, I always just format Fat32 from the Mac. If the external drive does have data on it, the user might consider moving the data off to a different drive, then re-format if possible.
Pargon works very well for passing data back and forth between the internal partitions on the 15" macbook. I have other piece of software (can't remember the name) on the windows side that allows me to write/read from the Mac partition.
Paul C