I have tried raising a Support Case on Phase One but the system will not let me without populating some irrelevant mandatory fields, like camera, software etc.
Also, I know David Grover stops by here and as he is the webinar host I am hoping he can pick up this message.
Watching the webinars on playback, not live
Recently I have found the sound quality, in terms of volume, has deteriorated gradually to the point today where the sound volume on the latest webinar about Optimising Wacom is so low it is practically impossible to hear / follow and in fact drops out altogether from time to time.
Other videos on the Phase One website relating to Camera Systems and Guest photographers the sound is still OK, just the webinars having the issue.
For the record I am using Apple's OS X El Capitan v 10.11.6
Any ideas how I can rectify this ?
Thanks in anticipation
Jeff