Topic: Canon ImagePrograf Pro-1000 problem (Read 5357 times)

Nick Walker · « **on:** May 13, 2016, 10:49:51 am »

I have been using Epson printers for 17 years which I am very familiar with. Courier delivered a Canon Imageprograf Pro-1000 today. Set-up was straight forward, I followed the instructions to the letter. For some unknown reason I have no options for the media settings or colour management (on/off), etc, regardless of the software being used. The settings offered are very basic. I have deleted the drivers and started again but to of no avail.

The only options listed in the driver drop-down menu are as follows:

Media and Quality
Layout
Paper handling
Cover Page
Supply Levels

There are no advanced settings options or sub menus for the 'Media and Quality' option - paper type or colour management settings (on/off).

I have been trying to to resolve this issue with Canon but no luck so far.

Any suggestions please?

Nick Walker · « **Reply #1 on:** May 13, 2016, 12:23:15 pm »

It appears it might be issue with OS X 10.10.5 Yosemite. I have just installed the same driver on my macbook Pro (El Capitan) and all is fine.

howardm · « **Reply #2 on:** May 13, 2016, 02:10:22 pm »

When people report this (or very similar) problem, it can usually/often be traced to the wrong driver being auto-installed. Check the value of 'Type:' in the printer driver preference pane. If it says 'Airprint', you just discovered your problem. Remove the printer and reinstall the driver making sure NOT to select Airprint.

Mark D Segal · « **Reply #3 on:** May 13, 2016, 02:32:33 pm »

Yes, Howard provided the most likely answer. The driver you want is called "Series" or USB

howardm · « **Reply #4 on:** May 13, 2016, 02:54:28 pm »

When the computer is scanning the network for printers to add, give it 20-30 seconds to find the S3880 or EpsonTCPIP driver

Mark D Segal · « **Reply #5 on:** May 13, 2016, 03:00:46 pm »

Howard, he's using a Canon Image Prograph Pro-1000, not an Epson printer.

howardm · « **Reply #6 on:** May 13, 2016, 03:19:13 pm »

As Emily Latela (sp?) would say: Never Mind

Mark D Segal · « **Reply #7 on:** May 13, 2016, 03:23:52 pm »

You mean this one probably Emily Litella? Ya OK - One printer or the other, one driver or the other, "Vat me Vorry"? :-) But the OP just needs to install the fill version of whatever it is .... we converge on that - and hope it solves his problem.

Nick Walker · « **Reply #8 on:** May 13, 2016, 03:54:19 pm »

Just back from a refreshing 6 mile walk in the countryside in lovely weather to find the replies, thanks folks. I will check driver type as suggested.

Mark D Segal · « **Reply #9 on:** May 13, 2016, 04:06:01 pm »

The walking is much healthier. :-) Let us know how it works out.

keithcooper · « **Reply #10 on:** May 13, 2016, 06:58:49 pm »

Based on several cock-ups when setting up printers here on my Macs, it sounds like the wrong printer driver selection.

When I first set up the PRO-1000, it defaulted to AirPrint - the one you want is the bottom one (i.e. not an AirPrint one)

BradSmith · « **Reply #11 on:** May 13, 2016, 07:27:27 pm »

Quote from: howardm on May 13, 2016, 02:10:22 pm

When people report this (or very similar) problem, it can usually/often be traced to the wrong driver being auto-installed. Check the value of 'Type:' in the printer driver preference pane. If it says 'Airprint', you just discovered your problem. Remove the printer and reinstall the driver making sure NOT to select Airprint.

In order to check this out on my system, where can I see the "print driver preference pane" mentioned above? I'm on a Mac, OS 10.10.5, printing to an Epson 3800. I've never seen anything in my Mac labeled/titled Airprint. Screenshot shows what I see in the System Prefs>Printers and Scanners
thanks
Brad

Mark D Segal · « **Reply #12 on:** May 13, 2016, 07:35:25 pm »

In the printers and scanners preference dialog, delete the printer, then click "+" to add it back, and the driver options will show.

howardm · « **Reply #13 on:** May 14, 2016, 06:15:46 am »

No need to delete and re-create the printer.

It's the entry for 'Kind' under the icon of the 3880. You have the correct driver loaded, the S3880 driver. If it said 'Airprint', you'd be here asking the same 'why doesn't it work question'

I was in error saying it was the word 'Type'.

Mark D Segal · « **Reply #14 on:** May 14, 2016, 08:47:55 am »

And I overlooked the point that it is identified beside the word "Kind" under the printer icon. That is true. The print is so small and feint with my hi-res display that I missed it. The last time I had to correct for this, I did the Printer Delete and Add routine, so that is what stuck in my mind. However, once again, Howard, the O/P is talking Image ProGraph (Canon), not Epson 3880; but your basic point is correct.

howardm · « **Reply #15 on:** May 14, 2016, 10:02:45 am »

Yes, I get that. Since I dont ahve a Canon printer, I could not say what word(s) are used for the 'Kind' line for Canon stuff. I was just referring to the attached image that did show a 3880. Really no need to keep going back and forth on this, I think the OP 'gets it'.

Mark D Segal · « **Reply #16 on:** May 14, 2016, 11:43:01 am »

We're aligned.

Nick Walker · « **Reply #17 on:** May 15, 2016, 03:29:34 am »

I resolved the problem by ignoring Canon's printer set-up instructions re drivers and downloaded the drivers directly from Canon's website.

Thanks for the responses!

Mark D Segal · « **Reply #18 on:** May 15, 2016, 09:17:00 am »

That's great Nick, glad you are sorted-out. Enjoy the printer.

howardm · « **Reply #19 on:** May 15, 2016, 09:52:34 am »

what were Canon's instructions? To let the system 'find' the drivers from Apple's website? If so, that is almost always a loser for photo/fine-art printers.

Author Topic: Canon ImagePrograf Pro-1000 problem (Read 5357 times)