I see this question has come up with both the P800 and the 3000 and I want to know if anyone has an update with any answers. I have experienced the same issue:
" I just love the output overall, the colors are spot on what I'm trying, the resolution is excellent and so on. But when examining the photos more closely I found a problem on which I'd like to have some opinions.
Printing on Canson Baryta Photographique, you can see some faint roller marks on the gloss of the paper. Not bad enough to be immediately visible but when you examine the print at an angle with a hardish light, you can easily see the faint, straight patterns of the rollers in the gloss at a slightly shallower angle (=closer to you) than the one of the light otherwise reflecting from the paper. Also they are visible at certain angles when the print is held vertically and the light source is almost directly above. Those are especially easy to find on the left side of an A3-sized print, though visible at the whole width of the print. The spacing and position match to the exit rollers visible on the output, so I'm assuming that they are causing these patterns. Mostly you can see them only in some very dark tones, but because I like to do much B&W stuff, I find them quite annoying - at least now when I've first spotted them..
The relevant(?) print driver settings are:
Epson Premium Semigloss as a media type setting
Full quality, no high speed/bi-directional in use
Tested paper thicknesses 3-5
Platen gap wide.
Other settings default.
Tried both fine art feed and the normal feed, no difference. Except that the fine art feed also leaves some easily visible scratches to rear side of the paper... Epson seems to be quite rough at it's paper handling! The rear side is not a problem for me anyway, and if it was, the normal feed seems to handle the Canson equally well. The roller marks are not visible on a matte media, or plain stuff obviously, will try some other papers when I've got a chance.
Anyone having any experience and/or solutions for the issue? I've tried to search both the forums and did the usual googleing, but not sure I've found any specific issue with the exit rollers."
"I'm mostly thrilled with the new P800 but today I made 15x15 prints on 17x22 sheets using Canson's Baryta Photographique. On the third print I noticed a small series of parallel lines about an inch long starting near the top edge of the image and running about an inch into the photo. Clearly roller marks. I've tried adjusting the platten gap to Wide and changing the paper thickness from the default of 3 to 4--really bad--and to 2 which only made the marks farther apart. The lines only happen at the beginning of the image--the end of the sheet first out of the printer--and only on the top center. The rest of the image is clean.
Has anyone else experienced this and, if so, did you fix it? "
Updated answers would be greatly appreciated. Thanks.
I realize that this thread hasn't been updated in a while. I'm a new member here, and I've also just recently purchased a P800 printer from Epson. I'm having the same problem with faint roller marks on Canson Platine Fibre Rag (A3 size) - parallel roller marks throughout the length of the printed surface.
My retailer here in Munich was nice enough to send my faulty printouts to Epson, and five days later told me to call Epson support for further assistance.
So: Yesterday I was on the phone with Epson Germany, and they told me a few things... First, they recommended selecting a different paper type in the driver (which I tried afterwards, setting it to "Legacy Platine", no change in the results), then they told me to "play with" the settings for "Drying Time per Print Head Pass" and "Paper Feed Adjustment" (which I also did to some extend - I'm not willing to waste a whole Box of Platine to try every setting... - no change in the results). Finally it was suggested to me that what I'm seeing in my printouts is "within the specification of the printer", which kind of made me furious inside.
In the end, it was suggested to me that I send them a sheet of the paper in question along with my file so that they can try it on their P800. What I'm hoping for is that their printer will not be able to reproduce the issue, proving my claim that my unit is faulty, leading to them replacing my printer.
Worst case: same issue happens on their printer, they tell me: "Use Epson paper, this is not our problem." In that case I'd have to wait for their Legacy Platine paper to become available - I hear it's somewhat similar to Canson Platine - and see if my P800 produces roller marks on their paper, which in turn would make my case stronger.
I've been saving up and looking forward to purchasing this printer for months now, same goes for using the Canson papers that I fell in love with at photokina this year (special shoutout to Robert Rodriguez Jr., who made it a blast!), and now I'm having nightmares about this whole experience...
Any feedback would be greatly appreciated!
Big salute from Germany!