I tried registering for the FlexFrame Yahoo group, but after the moderatoer asking for more information about me and my interests, it appears that my request was turned down.
But, as someone with clout with Hasselblad I urge you to pursue this matter with them, to the highest levels, even if you are given warrenty service, as I was. I am concerned about the people who have not been treated so well. I have the names of more than a dozen photographers who have had the exact same problem as you and me, yet Hasselblad seems unwillinging to fess up to the problem and deal with it in an open manner.
As for not carrying the camera with the lens face down, that's like Ford telling you not to drive your car on the left side of the street. What are they thinking of?