In my experience fat oblong stars are due to coma. Did this lens not produce such stars before the drop?, I guess it's possible the drop misaligned something to produce coma?
Is the lens sharp still at 400 in daylight?
I really don't think Canon USA is going to be able to fix a coma issue, I base this on my experiences with basic repairs. They never seem to get much right at least for me and tend to screw up something else, at least on my
24-70, 100-400 and 70-300. All zooms. All had issues due to my error, drops, or other issues, but Canon never got them right again. May have just been my luck.
But coma by design is pretty uncommon in a telephoto lens, much more problematic in wide lenses.
Paul C