Thanks so much for replying.
Also how do I run diagnostic test before it initializes? When it does start it gives me the error.
Service Key Combinations
Diagnostic mode
With the printer OFF, press and hold the UP and OK keys. While holding the Up and OK keys down, press and hold the Power key to turn on the printer. Hold all three keys until the Power key stops flashing, usually about 5 seconds.
Service Menu (Service Engineers Only)
From the main menu, press and hold the Up and Cancel keys.
Service Menu (For users)
From the main menu, press and hold the Down and Cancel keys.
Entering the Service Tests Menu
In order to enter the Service Utility Menu, please refer to the instructions on Page 4-60.
1 Make sure the printer is switched OFF from the power switch on the front of the printer and NOT from the power switch on the back of the printer.
2 For On-Site Engineers, hold the Up arrow key and the OK key down and switch the printer ON using the front power switch. Wait until the LED of the power switch stops flashing (usually after 5 seconds) before releasing ALL three keys.
3 Once inside the Service Tests Menu use the Arrow keys to scroll through the “Service Tests” selections. Press the OK key to begin a specific test when the required Service Test is highlighted.
The Service Tests work in a special Mode which does NOT require the full Initialization of the Printer. Therefore it is important that once you have finished with the Service Tests, you MUST power OFF the Printer and Power ON again before trying to print or before executing another Service Test.
In some cases a quick press of a button may not be recognized by the Printer. When pressing a button, be sure to press it deliberately and all the way to the bottom of its travel.
If the Printer hangs up during a test, switch the Printer OFF and restart from step 1.
Entering the Service Utilities Menu
1 Once the message “Ready” or “Ready for paper” is displayed on the front- panel, press the Menu key. For information regarding the front panel buttons,
To have the user to perform certain Service Utilities, once inside the “Main Menu”, press the Down arrow key and the Cancel key together. You are now in the Service Tools Menu.
For On-Site Engineers, once inside the “Main Menu”, press the Up arrow key and the Cancel key together. You are now in the Service Menu Menu.
Use the Arrow keys to scroll to the “Service Utilities” menu option and press the OK key.
Use the Arrow keys to scroll through the “Service Utilities” selections and press the OK key to begin a specific operation when the required Service Utility is highlighted.
If the printer is not used for 135 seconds, the printer exits out of the Service Utilities Menu and you must repeat the above steps to enter Service Utilities again.
In some cases a quick press of a button may not be recognized by the Printer. When pressing a button, be sure to press it deliberately and all the way to the bottom of its travel.
