paper thickness. the thickness setting and the gap interact w/ each other. Get the thickness right (or actually +0.1 or 2) and test downward from widest to normal gap
Exactly. Thickness is often overlooked.
I couldn’t see the paper described by the OP, closest thing I see on Epsons site is Exhibition Watercolor Paper textured (310 gsm). I didn’t look long so maybe it’s a non U.S. paper or an older paper, but the procedure for any paper is the same. Find the specifications of the paper which should give the thickness in mil’s. In my case, the paper is stated as 22mils thick which is .558 mm, so the paper width setting should be 6 in the Advanced Media Control window.
Sometimes the Epson driver will select the correct width based on the paper choice, but for example in this case, when I choose the EWC textured choice, the default of 3 is set in the width, meaning I need to manually correct it. You can save it in a preset if printing from Photoshop. If using Lightroom, save it in a LR template, and do not use the OS preset option (in LR you should always leave the OS/Printer preset box set to default, as Lightroom can remember everything set in the printer settings dialog except a preset).
The most important setting with the Epson is the paper thickness, as this widens the gap for the entire transport mechanism including rollers, head etc. The platen gap basically moves the head mechanism closer or further. Setting it to widest while not having the correct paper width setting may work but isn’t the best practice. If the paper width is correctly set, widening the gap is usually only necessary with papers which curl at the edges.. Setting to a wider gap can adversely affect the quality of the image, as the droplets can spread and are not as accurately placed.