New Phase One LA Location | Free Phase One Tune Up Day

[Doug Peterson]

DT is opening an official Phase One LA Location to better serve our clients in Southern California.

To launch the office we are hosting a Complimentary Phase One Gear Tune Up Day where we are offering:
- Complimentary Filter / CCD Cleaning (normally a $50 fee)
- Complimentary Line Calibration (normally a $180 fee)
- Complimentary Replace Port Covers (normally a $50 fee)
- Complimentary Replace Sync Ports (normally a $50 fee)
- Complimentary Equipment Cleaning
- Complimentary Broken Accessory Evaluation
- Complimentary Upgrades

You can RSVP for a dedicated time slot here: DT Los Angeles Gear Tune Up Day (Complimentary) - Online Store

I'll be at the Tune Up Day and will be in LA several times in the next few months to help the new team there set up the office. Of note, the head of our new office, Ken Scott, is a great lover of coffee and is arranging a very nice coffee setup :bugeyes::bugeyes::bugeyes:.

DT now has 17 employees living in six states with two physical offices. It's been exciting to be part of this growth, and I've never been more excited for a new year.

[yashima]

Doug, can I pls ask what "line calibration" does? Does that have something to do with checking dead pixel?

[Doug Peterson]

Doug, can I pls ask what "line calibration" does? Does that have something to do with checking dead pixel?

Correct.

We can detect and correct them even when they aren't affecting normal images. This is normally a paid service (unless covered by warranty). But on Tune Up Day it is free of charge.

[Miyata610]

I wish I lived a bit closer :-(

[Phil Indeblanc]

What is the turn around on such services like Line Calibration, etc?

[Doug Peterson]

What is the turn around on such services like Line Calibration, etc?

Nearly all (maybe 95%?) of line calibrations can be done within 2-3 days via remote calibration; the back does not need to ship anywhere. Every once in a while a line cannot be calibrated remotely and that requires service at the factory which is 7-10 business days.

[Phil Indeblanc]

Nearly all (maybe 95%?) of line calibrations can be done within 2-3 days via remote calibration; the back does not need to ship anywhere. Every once in a while a line cannot be calibrated remotely and that requires service at the factory which is 7-10 business days.

What if we don't need any service done to a back, can we still have some coffee and try out the new gear? Maybe I can bring donuts :-)

[lance_schad]

Just want to remind everyone that we are holding our gear tune up day on 12/2-12/3 at our new LA location. Even if you don't have a back that needs tuning up stop by for a coffee and meet Doug, myself and the rest of the team.

Digital Transitions - LA
5904 Washington Blvd
Culver City, California 90232-7325
Directions

Hope to see you!

Lance

[Phil Indeblanc]

Great to see the group! Ken makes a solid espresso!
Too bad I can't tomorrow

[heyyrobert]

Great meeting Ken, Doug, and Lance. Better than the previous e-mail correspondence definitely! Please drop by the store one of these days if you're in LA, that XF works infinitely better than my 645DF, and it's definitely worth playing with!

Robert