Here’s the situation: a while back I noticed PGY (the right head) was missing a lot of nozzles , but only in the second block of the PGY, did a cleaning and no improvement but the prints still looked good so I printed for a couple more days. 4 days later I need to do more prints, do a nozzles check and this time the second block of the PGY is completely gone. I do a cleaning and it appears to go through the process but it comes up with a “Hardware error 03800500-2F42 turn off printer and restart” so I restart it and it comes back up and is ready to print. I do a nozzle check and it’s the same, second block of the PGY is completely gone.
I make some prints that look fine. I use the printer like this for a few weeks but every time I do a cleaning it comes up with almost the same error except the end part is different 03800500-2F43. Now at this point I have ordered a new head… I install the head and at the end of the process gave the same error “2F43” after I restart it is ready to print so I do a nozzle check and this time the PGY is all there but it is very faint compared to the block above it. At this point I call Canon and they have me do mostly cleanings both A and B in service mode all ending with the same error “2F42” with having to restart the printer.
So the Canon tech thinks it’s a bad head and is going to send me a replacement. I ask if the new replacement head does the same thing then what could it be. His response was a service call would be needed at $1500. I received the replacement head but I did not install it, because printer is still printing fine so I print for a few more weeks.
Today I do a nozzle check and the PGY, GY and BK (all on the right head) are all gone but just the second block, the blocks above are fine. So has anyone had a similar issue and is it likely a head, ribbon cable or main board issue? Searching the forums does not turn up any one thing I should try first.
Just hoping for a possible inexpensive solution! Thanks
I have included 2 jpg’s showing the faint one and then one with all 3 gone!