Pages: [1]   Go Down

Author Topic: Dead i1 Display Pro: has this happened with anyone else?  (Read 6198 times)

Ellis Vener

  • Sr. Member
  • ****
  • Offline Offline
  • Posts: 2151
    • http://www.ellisvener.com
Dead i1 Display Pro: has this happened with anyone else?
« on: September 13, 2015, 07:38:32 pm »

Used it last Friday and it was fine. Tonight it appears to be a dead soldier. the lights on the side do not light up and in i1 Profiler all of functions have the red question mark icons over all functions indicating the program is in DEMO mode.  I'm running the latest OS X (10.10.5) version of i1 Profiler (v1.6.3 / XRD 2.3.9.8 )
Logged

Schewe

  • Sr. Member
  • ****
  • Offline Offline
  • Posts: 6229
    • http:www.schewephoto.com
Re: Dead i1 Display Pro: has this happened with anyone else?
« Reply #1 on: September 13, 2015, 11:20:25 pm »

How old?

Yes, when they die they tend to be dead. Might be able to get it fixed...
Logged

AlterEgo

  • Sr. Member
  • ****
  • Offline Offline
  • Posts: 1995
Re: Dead i1 Display Pro: has this happened with anyone else?
« Reply #2 on: September 14, 2015, 03:15:56 pm »

Used it last Friday and it was fine. Tonight it appears to be a dead soldier. the lights on the side do not light up and in i1 Profiler all of functions have the red question mark icons over all functions indicating the program is in DEMO mode.  I'm running the latest OS X (10.10.5) version of i1 Profiler (v1.6.3 / XRD 2.3.9.8 )
usual stupid suggestion = use a different computer with different OS just in case.
Logged

Alan Goldhammer

  • Sr. Member
  • ****
  • Offline Offline
  • Posts: 4344
    • A Goldhammer Photography
Re: Dead i1 Display Pro: has this happened with anyone else?
« Reply #3 on: September 14, 2015, 06:04:35 pm »

Second usual stupid suggestion, try a different USB port to see if that is the issue.
Logged

Ellis Vener

  • Sr. Member
  • ****
  • Offline Offline
  • Posts: 2151
    • http://www.ellisvener.com
Re: Dead i1 Display Pro: has this happened with anyone else?
« Reply #4 on: September 15, 2015, 11:41:52 am »

Second usual stupid suggestion, try a different USB port to see if that is the issue.

tried three other USB ports: it is still dead. A new Display 1 Pro is on the way. The dead one BTW was one of the very early ones and may have been recently knocked off my desk accidentally .
« Last Edit: September 15, 2015, 02:59:52 pm by Ellis Vener »
Logged

GWGill

  • Sr. Member
  • ****
  • Offline Offline
  • Posts: 608
  • Author of ArgyllCMS & ArgyllPRO ColorMeter
    • ArgyllCMS
Re: Dead i1 Display Pro: has this happened with anyone else?
« Reply #5 on: September 15, 2015, 08:03:01 pm »

The dead one BTW was one of the very early ones and may have been recently knocked off my desk accidentally .
My first guess would be that the lead has gone O/C at the point it flexes where it goes into the instrument. If so, possibly fixable.
Logged

Ellis Vener

  • Sr. Member
  • ****
  • Offline Offline
  • Posts: 2151
    • http://www.ellisvener.com
Re: Dead i1 Display Pro: has this happened with anyone else?
« Reply #6 on: September 15, 2015, 09:04:25 pm »

My first guess would be that the lead has gone O/C at the point it flexes where it goes into the instrument. If so, possibly fixable.

possibly but i'm not inclined to take it apart.

Logged

pfigen

  • Sr. Member
  • ****
  • Offline Offline
  • Posts: 534
    • http://www.peterfigen.com
Re: Dead i1 Display Pro: has this happened with anyone else?
« Reply #7 on: September 16, 2015, 01:37:49 am »

Ellis - You ought to, at least for fun, watch the tear down video on youtube for the i1. It's interesting in how clever they are when they designed it and how really inexpensive it is on the inside. Still, for a couple of bills, it's a bargain.
Logged

Ellis Vener

  • Sr. Member
  • ****
  • Offline Offline
  • Posts: 2151
    • http://www.ellisvener.com
Re: Dead i1 Display Pro: has this happened with anyone else?
« Reply #8 on: September 16, 2015, 10:57:45 am »

Ellis - You ought to, at least for fun, watch the tear down video on youtube for the i1. It's interesting in how clever they are when they designed it and how really inexpensive it is on the inside. Still, for a couple of bills, it's a bargain.

I'll look that up. Thanks for the tip!

here's the link: https://www.youtube.com/watch?v=QAwKOGSow-s

That was pretty interesting.
« Last Edit: September 16, 2015, 11:17:49 am by Ellis Vener »
Logged

Ellis Vener

  • Sr. Member
  • ****
  • Offline Offline
  • Posts: 2151
    • http://www.ellisvener.com
Re: Dead i1 Display Pro: has this happened with anyone else?
« Reply #9 on: September 16, 2015, 11:22:49 am »

One last question, I've seen others in other threads make mention of XRD. Andrew Rodney in particular comes across as a bit contemptuous of XRD. What is XRD?
Logged

AlterEgo

  • Sr. Member
  • ****
  • Offline Offline
  • Posts: 1995
Re: Dead i1 Display Pro: has this happened with anyone else?
« Reply #10 on: September 16, 2015, 11:35:36 am »

One last question, I've seen others in other threads make mention of XRD. Andrew Rodney in particular comes across as a bit contemptuous of XRD. What is XRD?

X-Rite says ~"..."X-Rite Device Services" (XRD) that is responsible for enabling the communication between attached instruments like i1, iO, iSis, etc... and software like i1Profiler or ColorPort. The XRD Service will automatically be started on every system reboot, goes then into a sleep mode, and will be awakened when doing measurements within the softwaree program...." (original text)
Logged

Ellis Vener

  • Sr. Member
  • ****
  • Offline Offline
  • Posts: 2151
    • http://www.ellisvener.com
Re: Dead i1 Display Pro: has this happened with anyone else? SOLVED
« Reply #11 on: September 17, 2015, 03:31:51 pm »

My new i1 Display pro arrived today. I connected and once again it did not show up as being connected. I made a call to Xrite and we walked through the process of seeing what was (not) going on., even diving into the activity monitor utility to see if it was showing up. Mary (at Xrite) then suggested  I restart my Mac because two xrdd activities should be showing up (what???) and only one was, and sure enough that did the trick.

I also remembered how to precisely manually adjust the brightness for my iMac's display exactly to where I want it:  System Preferences> Display and use the slider. Somehow I had either forgotten to turn off the "automatically Adjust brightness" option when setting up this machine or had turned it on through i1 profiler. 

At any rate, I am now back in business.

Thank you everyone for your suggestions.
« Last Edit: September 17, 2015, 03:42:30 pm by Ellis Vener »
Logged

digitaldog

  • Sr. Member
  • ****
  • Offline Offline
  • Posts: 20630
  • Andrew Rodney
    • http://www.digitaldog.net/
Re: Dead i1 Display Pro: has this happened with anyone else?
« Reply #12 on: September 17, 2015, 03:36:53 pm »

One last question, I've seen others in other threads make mention of XRD. Andrew Rodney in particular comes across as a bit contemptuous of XRD. What is XRD?
A huge waste of engineering and software that in the past was filled with bugs. Those of us using multiple instruments in the past had no issue hooking and unhooking up the various products prior to i1P and the awful XRD. Anyway, if what X-rite states is true, it's just a poorly written and largely if not totally unnecessary Device Services protocol.
Logged
http://www.digitaldog.net/
Author "Color Management for Photographers".

GWGill

  • Sr. Member
  • ****
  • Offline Offline
  • Posts: 608
  • Author of ArgyllCMS & ArgyllPRO ColorMeter
    • ArgyllCMS
Re: Dead i1 Display Pro: has this happened with anyone else?
« Reply #13 on: September 17, 2015, 07:28:29 pm »

A huge waste of engineering and software that in the past was filled with bugs. Those of us using multiple instruments in the past had no issue hooking and unhooking up the various products prior to i1P and the awful XRD. Anyway, if what X-rite states is true, it's just a poorly written and largely if not totally unnecessary Device Services protocol.
If I were truly paranoid, I would say that it's something that X-Rite cooked up to make it harder for 3rd party software to connect to their instruments :-)

Logged
Pages: [1]   Go Up