There seems to be an issue in the xrite software and large image files. For example, with Nikon D8xxx 36 Mpixel images, it won't create dual-illuminant profiles. You have to set the camera to a lower resolution (crop mode) and then it works on those smaller images.
I'm not sure if this is the same issue, but if so then don't hold your breath for a solution from xrite. They've known about the problem for 2 or 3 years, and told me more than a year ago that "it will be solved in a future software update". It appears that their software update cycle is measured in decades.
Xrite is not known for it's high quality software, shall we say, nor for it's prompt handling of software problems.