Luminous Landscape Forum

Raw & Post Processing, Printing => Printing: Printers, Papers and Inks => Topic started by: tjphototx on July 08, 2013, 10:09:33 am

Title: Canson Infinity Customer Service
Post by: tjphototx on July 08, 2013, 10:09:33 am

Saturday evening I posted a problem on this forum I was having with printing on Canson Infinity Platine Fibre Rag with my Epson 9900.
I got a great response almost immediately from a member on this forum that solved the issue. However, I had also written
Canson about the problem not expecting to hear anything until Monday.
Sunday morning I received a response from a Canson representative that also told me exactly how to correct the problem.
The Canson Rep also included his phone number advising me to keep the number handy for future reference.
After reading the positive article on this site about the paper I was anxious to try it. I really like the paper and with this kind
of customer service I will continue to be a customer.

Title: Re: Canson Infinity Customer Service
Post by: John Wright on July 08, 2013, 11:03:06 am

I have been using Canson Infinity papers almost exclusively in my printing business for the last two years.  After quite of bit of testing I settled on Canson Infinity for the quality of the papers, but I stay with them because of the outstanding customer service.  I recently received a box of Rag Photographique with a bad coating resulting in terrible colors.  When I contacted Canson Infinity they called back within 15 minutes.  In addition to sending me a replacement box the next day, they worked with me to quantify the problem in order to track down the problem with the batch.

I ts refreshing to work with a company that seems to really care about their customers.

Title: Re: Canson Infinity Customer Service
Post by: Mr. Capp on July 08, 2013, 11:29:05 am

I was called yesterday evening less than 15 minutes after submitting a question. A Sunday eve!
Gerard is awesome!

Title: Re: Canson Infinity Customer Service
Post by: jsiva on July 08, 2013, 11:52:36 am

Yup, agreed, their support is very good.  They worked with me to get some profile issues with my Z3100 as well.

Title: Re: Canson Infinity Customer Service
Post by: dgillilan on July 08, 2013, 12:13:22 pm

I also found great customer service with Canson, in that they post on their websites the "*.am1" files for Canon ipf high end printers. These files are the "media configuration files" that the printer uses for papers other than Canon papers, and enhance the printing results. No other mfrs. that I know of, post these files.

Thanks, Debra