Luminous Landscape Forum

Raw & Post Processing, Printing => Capture One Q&A => Topic started by: Mr_Bunburry on January 04, 2013, 06:10:24 pm

Title: C1 7 Purchased through Capture-U with no result, any suggestions?
Post by: Mr_Bunburry on January 04, 2013, 06:10:24 pm: Hello, I purchased an upgrade to C1 7 through the Capture-U organization on October 28th and aside from asking for my current license I haven't received any information or my new license after repeated emails. Has anyone else had this experience or have any advice?

Thanks.
Title: Re: C1 7 Purchased through Capture-U with no result, any suggestions?
Post by: Paul2660 on January 05, 2013, 08:58:43 am: I would open a problem ticket on the main phaseone support site. You have to be logged in but that should not be a problem. Ref. the email, i.e. cut paste and let them
know it was done via Capture U. They should at least be able to get the correct person in the organization and help out.

Phaseone always seems to get back to me within 24 hours of a new problem ticket.

Paul
Title: Re: C1 7 Purchased through Capture-U with no result, any suggestions?
Post by: Christopher Sanderson on January 05, 2013, 12:56:24 pm: Contact Walter Borchenko at
walterb AT b3kdigital.com

explain the problem to him and I am sure things will be sorted or explained quickly
Title: Re: C1 7 Purchased through Capture-U with no result, any suggestions?
Post by: Mr_Bunburry on January 05, 2013, 03:14:18 pm: Thanks guys, sent yet another email to Walter and will open a ticket.

Take care.

M
Title: Re: C1 7 Purchased through Capture-U with no result, any suggestions?
Post by: jeanvalentin on January 06, 2013, 01:55:55 pm: I had a similar problem years ago. I sent in the emails and Phase corrected the problem promptly. Definitely contact Phase (it's their software after all).
Title: Re: C1 7 Purchased through Capture-U with no result, any suggestions?
Post by: Doug Peterson on January 07, 2013, 12:35:04 pm: Quote from: Chris Sanderson on January 05, 2013, 12:56:24 pm
Contact Walter Borchenko at
walterb AT b3kdigital.com

explain the problem to him and I am sure things will be sorted or explained quickly

Walter (who runs Capture U) is a straight forward and honest guy. I'm sure it's some technical snaffu standing in your way. Contact Walter by phone if he hasn't replied to your emails (spam filter? holidays?) and/or reach out to P1. Either way I'm very confident you'll be taken care of.