Luminous Landscape Forum

Raw & Post Processing, Printing => Adobe Lightroom Q&A => Topic started by: Ret_engineer on December 18, 2012, 02:21:00 pm

Title: Lightroom 4.3 update
Post by: Ret_engineer on December 18, 2012, 02:21:00 pm

 I have downloaded the update file, twice, but the .exe file will not run. I have never had an issue with updating Lightroom in the past, but cannot this time. Any suggestions as to what to try?

Title: Re: Lightroom 4.3 update
Post by: Dan Glynhampton on December 18, 2012, 04:10:25 pm

I downloaded and installed it with no problems, so you should be able to get it to work.

Apologies if it’s a silly question, but are you perhaps accidently downloading a version for the wrong platform (i.e. trying to install the windows version on a mac or vice versa)?

Dan

Title: Re: Lightroom 4.3 update
Post by: kaelaria on December 18, 2012, 04:13:25 pm

Scan your HD for corruption

Title: Re: Lightroom 4.3 update
Post by: dmerger on December 18, 2012, 04:40:03 pm

I have the same problem.  Here is the file name. Lightroom_4_LS11_win_4_3.exe  

I use Vista 64 bit.  When I double click on the file, the little "in progress" circle pops up, but the "exe' file never opens.  

EDIT:  I just found the problem.  When I checked the properties of the file, I noticed a message at the bottom that said the the file came from another compute and might be blocked.  I clicked to unblock it. Now the file opens and is in the process of updating LR.

Title: Re: Lightroom 4.3 update
Post by: kaelaria on December 18, 2012, 04:45:19 pm

Googling it, it seems to be a problem with Vista and the file decompression.  If you have a win7 machine run the exe to decompress on it, then you can install from the full folder.  I would expect them to fix it soon though.

Title: Re: Lightroom 4.3 update
Post by: Ret_engineer on December 18, 2012, 07:41:55 pm

Thank you dmerger . . . unblocking the file in properties solved the problem. All is progressing as it should.

Title: Re: Lightroom 4.3 update
Post by: slothead on January 01, 2013, 09:10:52 am

I downloaded it and got it to run, but every time I try to open an image it reports "an error has occurred" with no other information regarding the error.  The image opens and I can't really see anything wrong with it except that it is not fully resolved on the screen.

Title: Re: Lightroom 4.3 update
Post by: Simon Garrett on January 01, 2013, 09:41:18 am

Apparently it's a "known" problem with Vista.  See http://helpx.adobe.com/lightroom/kb/lightroom-43-doesnt-install-windows.html (http://helpx.adobe.com/lightroom/kb/lightroom-43-doesnt-install-windows.html)