Luminous Landscape Forum

Raw & Post Processing, Printing => Capture One Q&A => Topic started by: HarperPhotos on July 04, 2012, 04:25:25 AM

Title: Live video for Nikon and Canon in Phase One Capture Pro
Post by: HarperPhotos on July 04, 2012, 04:25:25 AM
Hello,

Is there a possibility for Phase to modify there Capture One Pro software so Nikon and Canon live video would work in the future.

Cheers

Simon
Title: Re: Live video for Nikon and Canon in Phase One Capture Pro
Post by: Ben Rubinstein on July 06, 2012, 04:00:01 AM
I wish! Perhaps in the new version rumoured soon (ish)?
Title: Re: Live video for Nikon and Canon in Phase One Capture Pro
Post by: HarperPhotos on July 07, 2012, 01:11:28 PM
Hello

Is it me but the silence from Phase on my question is deafening?

Cheers

Simon
Title: Re: Live video for Nikon and Canon in Phase One Capture Pro
Post by: Keith Reeder on July 09, 2012, 06:53:11 AM
Have you actually asked Phase One, Simon? Have you raised a feature request?
Title: Re: Live video for Nikon and Canon in Phase One Capture Pro
Post by: HarperPhotos on July 09, 2012, 04:07:52 PM
Hi Keith,

I sent Phase a message about 12 hours ago so hopefully I will get a direct response from Phase. Will keep Lulu watchers in the loop when they reply.

Cheers

Simon
Title: Re: Live video for Nikon and Canon in Phase One Capture Pro
Post by: HarperPhotos on July 12, 2012, 04:45:47 AM
Hello,

Well its be over 2 days since I contacted Phase over my Nikon Live View question and still no reply hmmmm?

Cheers

Simon
Title: Re: Live video for Nikon and Canon in Phase One Capture Pro
Post by: Doug Peterson on July 12, 2012, 10:03:27 AM
You started a support case with your feature request?

It's exceedingly rare for P1 not to reply to a support case with 24 hours (usually much sooner). What's your support case #?

Maybe you emailed the general email box for P1? If that's the case it's likely to take a while to route to the appropriate person.

Go here: http://www.phaseone.com/en/SupportMain.aspx and select Contact Support. I promise you'll get an answer and every feature request is in fact logged for when they sit down to discuss priorities (nearly every feature is possible it's simply a matter of how much work is required to implement it, maintain it in the future, check it for bugs to make sure it is stable, etc). It's a small company and I've found them very responsive to specific requests. Sometimes it's frustrating how long it can take to be implemented but many of the features in the current version are features I've seen requested by users and implemented as a direct result of the requests.
Title: Re: Live video for Nikon and Canon in Phase One Capture Pro
Post by: HarperPhotos on July 13, 2012, 05:20:52 PM
Hi Doug,

Thanks for getting back to me. I have sent another message to Phase so hopefully they will reply. I haven't received any case number?

Cheers

Simon
Title: Re: Live video for Nikon and Canon in Phase One Capture Pro
Post by: Doug Peterson on July 13, 2012, 06:28:50 PM
Are you using the Support System at the link I provided or emailing them? If you use the support system then at the conclusion of submitting your details/request/problem the website reports back (in very large font) a case number.
Title: Re: Live video for Nikon and Canon in Phase One Capture Pro
Post by: HarperPhotos on July 13, 2012, 10:47:02 PM
Hi Doug,

I have now contacted Phase through the link you attached and yes I was given a number so hopefully I will get an answer. Personally I think there reply will be no to my request of enabling Nikon live video to work in there software.

Cheers

Simon
Title: Re: Live video for Nikon and Canon in Phase One Capture Pro
Post by: HarperPhotos on July 20, 2012, 04:28:28 AM
Hello,

7 days have passed and still no news from Phase One.

Pretty slack if you ask me.

Cheers

Simon

Title: Re: Live video for Nikon and Canon in Phase One Capture Pro
Post by: Doug Peterson on July 20, 2012, 08:58:01 AM
What's your support case number?
Title: Re: Live video for Nikon and Canon in Phase One Capture Pro
Post by: HarperPhotos on July 20, 2012, 10:01:14 PM
Hi Doug,

My support case number is 8002945.

Cheers

Simon
Title: Re: Live video for Nikon and Canon in Phase One Capture Pro
Post by: HarperPhotos on July 26, 2012, 04:07:50 PM
Hello,

Well two weeks have passed and no answer from Phase One.

Very slack guys.

Cheers

Simon
Title: Re: Live video for Nikon and Canon in Phase One Capture Pro
Post by: Doug Peterson on July 27, 2012, 11:55:34 AM
My support case number is 8002945.

I don't know what that is, but it's not a Phase One support number. If you used the phase one support system you get a 6 digit support case number and updates are emailed to the same email as your user account is set up using. Sometimes those emails get caught in a user's spam filter, but otherwise you should get them as soon as Phase One replies. Average response time is around 6 hours (during 18hours of business hours Mon-Fri).

Anyway this whole thing must be pretty frustrating for you. So to end your misery I've filed an official feature request on your behalf. :-) See below (which will also show you the screen where you would have gotten your support case number).

(https://digitaltransitions.com/downloads/casenumber.jpg)

Of course you are not the only one to think of this feature or to ask for it. But features are implemented with a strong eye to how often it is requested, so adding your voice to the chorus (officially) is always a good idea.
Title: Re: Live video for Nikon and Canon in Phase One Capture Pro
Post by: HarperPhotos on July 27, 2012, 06:40:06 PM
Hi Doug,

Thanks for do this for me as you are right the whole exercise has been very frustrating.

I find companies like Phase One are very quick to take your money but after that they don’t give a crap.

Cheers

Simon
Title: Re: Live video for Nikon and Canon in Phase One Capture Pro
Post by: K.C. on July 27, 2012, 11:09:30 PM
I find companies like Phase One are very quick to take your money but after that they don’t give a crap.

Phase One has roughly 2 dozen staff at their home office, including engineering, management and whomever answers the phone.

I don't really think you'll find another company like Phase One, producing such high outstanding products with such a small workforce.

To get the kind of response we do from their support system is quite exceptional and I would characterize them as anything but a company that takes your money and doesn't care.



Title: Re: Live video for Nikon and Canon in Phase One Capture Pro
Post by: HarperPhotos on July 28, 2012, 12:29:49 AM
KC,

You are entitled to your opinion but I am sticking to my comment.

Cheers

Simon
Title: Re: Live video for Nikon and Canon in Phase One Capture Pro
Post by: Keith Reeder on July 28, 2012, 04:28:41 PM
So it's Phase One's fault you didn't raise a support case properly?

They've responded within 24 hours to every support case I've ever raised (which to be fair, is only two in 5 years)...

(Sorry Ben - am I being a Phase One apologist now?)
Title: Re: Live video for Nikon and Canon in Phase One Capture Pro
Post by: HarperPhotos on July 28, 2012, 05:32:14 PM
Hello,

Again I stick to my comment.

Anyway I  know this whole exercises is pointless cause I am 99% certain what the answer is going to be.

Going on my past experiences with Phase and with there mind set which goes back over 7 years I am fairly certain on what there reply will be if I ever do get a reply.

Cheers

Simon
Title: Re: Live video for Nikon and Canon in Phase One Capture Pro
Post by: JimDK on July 31, 2012, 04:18:51 AM
Hi Simon,

I feel I must jump in here. It looks like you made your case (107050) on a weekend (we don't work weekends) but you got a response within our target response time.

If you didn't get an email notification for updates, check your spam folder for [email protected] or log in to your account and go to "tech support cases" to see your case history.

We are all human despite what you may think and mistakes happen, but I see no reason in this case for the comments.
Title: Re: Live video for Nikon and Canon in Phase One Capture Pro
Post by: Ralph Eisenberg on July 31, 2012, 07:24:36 AM
Hello Simon,

I have no connection with Phase with the exception of having used their conversion software since v1 on the Mac. On the rare occasions over the past 9 years when I have had to contact them (rare because of the reliability of their software), I have almost always had a prompt and courteous reply. I'm sorry that this has not been your experience.
Title: Re: Live video for Nikon and Canon in Phase One Capture Pro
Post by: Malcolm Payne on July 31, 2012, 07:48:49 AM
Hi Simon,

You seem to have been atypically unlucky in this instance in not getting a quick response from Phase One.

I can only concur with Ralph's comment and say in their defence that I have always found their support department extremely helpful and responsive to both bug reports and feature requests, and usually a model of what customer support should be.

For what it's worth, I've been hoping for Nikon LiveView support in C1 for some while and have raised a separate support request, which may add a little further weight to yours.

Best,

Malcolm
Title: Re: Live video for Nikon and Canon in Phase One Capture Pro
Post by: Doug Peterson on July 31, 2012, 11:20:07 AM
You seem to have been atypically unlucky in this instance in not getting a quick response from Phase One.

As mentioned in the thread the support case was answered quickly. Likely the response is sitting in a spam folder.

I sympathize with Simon's frustration. It sucks when you think a company isn't listening or answering you when you contact them. In this case likely because of a technical glitch (20 years later and email still ain't perfect).

It's also frustrating when a program doesn't have a feature you really would like or would be very valuable in your day to day workflow. I do not at all share Simon's gloomy view that Phase doesn't care (it helps when you've met in person those people and know they live/work/dream Capture One) nor his view that this feature is never ever going to happen. I don't know for sure one way or the other, but I do know it's a widely requested feature, and that since version 4.0 I've seen many (maybe even most) widely requested features implemented.
Title: Re: Live video for Nikon and Canon in Phase One Capture Pro
Post by: HarperPhotos on August 02, 2012, 02:41:38 AM
Hello,

3,305 view on my question to Phase and still no answer. Goes to show that there a lot of people who are interested in my query.

Phase you are pathetic.

Simon
Title: Re: Live video for Nikon and Canon in Phase One Capture Pro
Post by: Doug Peterson on August 02, 2012, 06:16:06 PM
Simon, you did receive a reply to your support case, a few business hours after you made it (though this meant after the weekend has passed).

Also, Jim from the Danish P1 office went out of his way to explain on this thread that you received a response and to correct your earlier post regarding your support case #, which is 107050, not 8002945 as you stated earlier. This case # is shown when you submit your support case, as shown by my support case earlier in this thread.

Likely the notification of that response is sitting in a spam folder in your email or was otherwise blocked by your email program/server. Spam filters on email is one reason why the support cases are run through your account on the phaseone.com website rather than functioning through direct email - your own email service can block emails, but it can't change the phase one website. Simply log on to your phase one account and go to [My Account > Tech Support Cases] and then click on the case #.

Saying you've not gotten a response is not correct. Both myself and a P1 employee have directed you on this thread to what was likely happening (spam filter blocking the notification that phase one replied to your support case).

If you still have questions after reading this, and re-reading the thread, I'd be happy to screen share with you and take you through the proces of logging on to P1's website and going to your account and viewing their response (as discussed above). Just call me at the office during US business hours.
Title: Re: Live video for Nikon and Canon in Phase One Capture Pro
Post by: HarperPhotos on August 03, 2012, 05:55:15 AM
Hi Doug,

Thanks for all your help but to be honest I am completely over the whole experience as I have more important matters like having a life to concern myself with what I thought was a simple question.

Yes Jim from Phase did make some sort of comment  but in classic political spin still didn't answer my question.

There has been 3639 views on this subject which tells me there are a lot of photographers who would also like to now if Phase are going to make live video available for Nikon and Canon in Capture One.

Again Doug thanks.

Cheers

Simon
Title: Re: Live video for Nikon and Canon in Phase One Capture Pro
Post by: mediumcool on August 04, 2012, 08:48:27 AM
[blessed silence]
Title: Re: Live video for Nikon and Canon in Phase One Capture Pro
Post by: SpiritShooter on September 04, 2012, 10:58:16 PM
So, regardless of whether the OP received the email or it was relegated to the depth of his span folder, one thing appears evident....
Why has Phase not taken a firm position on this request and offered a clear and unambiguous response?
Title: Re: Live video for Nikon and Canon in Phase One Capture Pro
Post by: Keith Reeder on September 05, 2012, 10:40:12 AM
Why has Phase not taken a firm position on this request and offered a clear and unambiguous response?

Why on earth do you assume that they haven't done just that?
Title: Re: Live video for Nikon and Canon in Phase One Capture Pro
Post by: HarperPhotos on September 06, 2012, 05:05:43 AM
Hello,

This was the pathetic reply I got from Phase.

Simon,

Live View will only work with our digital back but I will log your request for future versions.

Best Regards,
Phase One Support

I came across this website yesterday which looks very interesting.

http://www.controlmynikon.com/cmn.html

Its has some great features' and they will have a Mac version later in the year.

So it looks like Phase have dropped the ball again.

Cheers

Simon
Title: Re: Live video for Nikon and Canon in Phase One Capture Pro
Post by: Craig Lamson on September 06, 2012, 06:59:35 AM
Simon, Ive been using the canon version of this for years.  I use it to tether and use C1 watching the capture folder.  Very solid software, at least the Canon version and works well on both mac and windows as I use both.

A big +1

http://www.breezesys.com/NKRemote/features.htm
Title: Re: Live video for Nikon and Canon in Phase One Capture Pro
Post by: Keith Reeder on September 06, 2012, 07:08:53 AM
With every post you write I find myself more baffled about what your problem is: Capture One does provide tethering support for Nikon and Canon cameras, and they're very clear about which ones they support (http://69.64.47.32/330a3505-0085-4247-a029-d396cc74c3c8/b1c58096-7710-45bc-b4d9-e6d25cafdcf9/Capture%20One%206.4.3%20Release%20Notes.pdf): at no point so far have you articulated which camera(s) you're using, and in fact it's only now clear to me since you've referenced "controlmynikon" that it's tethering you're actually worried about.

Seems to me that you're your own worst enemy, and that a bit more time actually spent researching and less time ranting, might have gotten you further, faster.
Title: Re: Live video for Nikon and Canon in Phase One Capture Pro
Post by: Doug Peterson on September 06, 2012, 12:18:34 PM
So, regardless of whether the OP received the email or it was relegated to the depth of his span folder, one thing appears evident....
Why has Phase not taken a firm position on this request and offered a clear and unambiguous response?

Email Adobe, Apple, or any other major software company a question about whether they will be providing a new feature in the future.

You will get a kind reply verifying that the feature in question is not available in the current version and stating they logged your interest in that feature (which they almost surely have) for future versions of their software.

Whether or not we will see Live Video for dSLRs in Capture One 7 will not be public until Capture One 7 is public. Such is the case for nearly all software from nearly all companies.

The reasons include (having been a programmer myself before photography entered my life):
- Keeping your roadmap secret from competitors especially given the nuances of patent laws and the speed at which market share can change with software (a few clicks and typing your CC number means you've switched software)
- When developing a feature you cannot know for sure that it will work or will "make the cut" until it does, so promising you will provide a certain feature before it is 100% ready is a big risk. If you promise something and can't deliver you are a rotten misleading bastard making vaporware; if you don't promise it and then release it everyone is happy.

Deciding when exceptions to the above two rules should be made tends to get complicated, so most software companies simply stay silent about all future features except those that are available in public betas (e.g. LR4 Beta or iOS 6 beta).

While not a "clear and unambiguous" reply (I've just explained why that's not possible), nor a reply which comes direct from Phase One, I can state that Phase One considers tethered workflow (for both dSLRs and it's own digital backs) to be extremely central to the purpose of Capture One. Clearly any feature which aids in an improved tethered workflow is of great interest to the developers. Whether and when any specific feature is added depends on several variables, only a few of which are obvious to end users.
Title: Re: Live video for Nikon and Canon in Phase One Capture Pro
Post by: HarperPhotos on September 06, 2012, 03:40:33 PM
Keith,

If you go back to the beginning I clearing state.

“Is there a possibility for Phase to modify there Capture One Pro software so Nikon and Canon live video would work in the future”

I am fully aware the you can shot a Nikon tethered to Capture One as I am using a Nikon D3X and Nikon D800E with Capture One.

So my so called rant as you say is not about shooting tethered it was a question about live video for Nikon and Canon.

So get your facts straight before jumping in buddy.

Simon Harper
Title: Re: Live video for Nikon and Canon in Phase One Capture Pro
Post by: mediumcool on September 06, 2012, 09:43:33 PM
Email Adobe, Apple, or any other major software company a question about whether they will be providing a new feature in the future.

You will get a kind reply verifying that the feature in question is not available in the current version and stating they logged your interest in that feature (which they almost surely have) for future versions of their software.

Whether or not we will see Live Video for dSLRs in Capture One 7 will not be public until Capture One 7 is public. Such is the case for nearly all software from nearly all companies.

The reasons include (having been a programmer myself before photography entered my life):
- Keeping your roadmap secret from competitors especially given the nuances of patent laws and the speed at which market share can change with software (a few clicks and typing your CC number means you've switched software)
- When developing a feature you cannot know for sure that it will work or will "make the cut" until it does, so promising you will provide a certain feature before it is 100% ready is a big risk. If you promise something and can't deliver you are a rotten misleading bastard making vaporware; if you don't promise it and then release it everyone is happy.

Deciding when exceptions to the above two rules should be made tends to get complicated, so most software companies simply stay silent about all future features except those that are available in public betas (e.g. LR4 Beta or iOS 6 beta).

While not a "clear and unambiguous" reply (I've just explained why that's not possible), nor a reply which comes direct from Phase One, I can state that Phase One considers tethered workflow (for both dSLRs and it's own digital backs) to be extremely central to the purpose of Capture One. Clearly any feature which aids in an improved tethered workflow is of great interest to the developers. Whether and when any specific feature is added depends on several variables, only a few of which are obvious to end users.

Well said.
Title: Re: Live video for Nikon and Canon in Phase One Capture Pro
Post by: Doug Peterson on October 25, 2012, 07:17:49 AM
Anyway I  know this whole exercises is pointless cause I am 99% certain what the answer is going to be.

Well here is your 1% doubt...

Capture One 7 provides dSLR live view. Effort was put into developing this based on user feedback like this thread.

see also: Capture One 7, 12 things you need to know (http://www.luminous-landscape.com/forum/index.php?topic=71760.0)
Title: Re: Live video for Nikon and Canon in Phase One Capture Pro
Post by: MrSmith on October 25, 2012, 07:29:10 AM
great news! if it works.
while it hasn't worked (5dIII tethering OSX 10.8) using eos utility i have been able to write to card in the camera as well as the computer.
if C1 7 does this im upgrading straight away.