Luminous Landscape Forum

Raw & Post Processing, Printing => Other Raw Converters => Topic started by: jkrolleston on May 31, 2009, 05:02:56 pm

Title: PHASE ONE IMPORT PROBLEMS
Post by: jkrolleston on May 31, 2009, 05:02:56 pm
Hi all, new to this , but would really appreciate your help. Just bought D90. Took some images in raw and jpeg. Updated phase one 4 to latest version. Tried to import images..nothing ! Pictures can be viewed "in camera", but nothing when I try to import them ? I have tried 2 different (though both brand new sd cards) and have used 2 different card readers (which worked fine on my 40D). It appears my computer (and Capture One 4) will not "see" these images on the sd cards.
Title: PHASE ONE IMPORT PROBLEMS
Post by: Panopeeper on May 31, 2009, 05:19:13 pm
That's because you locked the caps.
Title: PHASE ONE IMPORT PROBLEMS
Post by: jkrolleston on May 31, 2009, 05:21:41 pm
Sorry, I did what ?

Quote from: Panopeeper
That's because you locked the caps.
Title: PHASE ONE IMPORT PROBLEMS
Post by: James R on May 31, 2009, 06:32:51 pm
Are you using the latest version of CO 4?  If so, contact Phase One, they should be able to clear this up or at least open a service ticket.
Title: PHASE ONE IMPORT PROBLEMS
Post by: jkrolleston on June 01, 2009, 03:48:23 am
Hi James,

Thanks for that. Yes, when I started experiencing the problem, I updated to the latest version. I have also taken your suggestion and emailed Phase One for their thoughts,
Keith

Quote from: James R
Are you using the latest version of CO 4?  If so, contact Phase One, they should be able to clear this up or at least open a service ticket.
Title: PHASE ONE IMPORT PROBLEMS
Post by: jkrolleston on June 01, 2009, 03:49:08 am
Thanks John

Quote from: John-S
In the meantime, just copy the files to a folder on your system and open that folder in CO 4.8. Importing from the card is not the end of the world. I never do that anyway. File management is more important to me than sucking in files as fast as possible.
Title: PHASE ONE IMPORT PROBLEMS
Post by: jkrolleston on June 01, 2009, 05:09:07 pm
I cannot get my computer to recognise images taken on my brand new D90. I can view images in camera, but computer will not see them. i have tried different 4 different brand new sd cards, 2 different card readers and even plugged cards direct into my computer. I format each card in camera and have taken images in both raw and jpeg formats, but still my computer will not even see them.
i am using latest version of Phase one 4 for the raw files and Adobe CS3 for the jpegs.
If I plug the camera(WITH SD CARD LOADED) direct into computer "D90" appears on my screen, but no indication of any images or anything else appears.
Title: PHASE ONE IMPORT PROBLEMS
Post by: jkrolleston on June 01, 2009, 05:27:49 pm
I bought 2 brand new SDHC cards today. Formatted them in camera, took raw on one card and jpegs on the other. When I plug either card directly into my computer...absolutely nothing happens.  Yet, If I take an SD card from my daughter's camera and plug it into my computer...bingo...it recognises the card and asks me what to do with the images ? I just seems my pc will not recognise any SD card that has been formatted/used in my camera ?
Title: PHASE ONE IMPORT PROBLEMS
Post by: James R on June 01, 2009, 06:20:20 pm
Quote from: jkrolleston
I cannot get my computer to recognise images taken on my brand new D90. I can view images in camera, but computer will not see them. i have tried different 4 different brand new sd cards, 2 different card readers and even plugged cards direct into my computer. I format each card in camera and have taken images in both raw and jpeg formats, but still my computer will not even see them.
i am using latest version of Phase one 4 for the raw files and Adobe CS3 for the jpegs.
If I plug the camera(WITH SD CARD LOADED) direct into computer "D90" appears on my screen, but no indication of any images or anything else appears.

Check your version of ACR.  I believe the D90 was supported in version 4.6.
Title: PHASE ONE IMPORT PROBLEMS
Post by: tomrock on June 02, 2009, 10:43:47 am
Maybe your importing device doesn't support SDHC cards. I have two USB devices that work fine with SD cards but they don't work with SDHC.
Title: PHASE ONE IMPORT PROBLEMS
Post by: beamon on June 02, 2009, 12:08:29 pm
Quote from: tomrock
Maybe your importing device doesn't support SDHC cards. I have two USB devices that work fine with SD cards but they don't work with SDHC.
I think Tomrock is on to it here. Try formatting your daughter's plain SD card in your camera, take a few pics then see if they are recognized by your PC. If your PC is several years old it may well not handle SDHC cards, only SD cards.
Title: PHASE ONE IMPORT PROBLEMS
Post by: jkrolleston on June 03, 2009, 08:48:21 am
yes guys, "tomrock" hit the nail on the head. Neither my laptop or card reader could read the newer SDHC cards. Got a new card reader and all works fine.
Thanks for all your efforts !
Keith