Luminous Landscape Forum
Equipment & Techniques => Medium Format / Film / Digital Backs – and Large Sensor Photography => Topic started by: Adina on January 20, 2009, 03:39:07 am
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Hi,
it's not direct MFDB but many from us will have big HDD's for the pics ....
see:
http://seagate.custkb.com/seagate/crm/self...&NewLang=en (http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?Tab=search&Module=selfservice&TargetLanguage=selfservice&DocId=207931&NewLang=en)
This is a nightmare, the first update don't detect the drive's. The second bricked the drive's ...
At the Moment there is no solution yet ...
... make Backup on non-Seagate Drives !!!
Greetings
Adina
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I've always found Seagate to me one of the most reliable companies out there. From the link you've provided, a simple firmware update will correct this condition. Thanks for the heads up, though!
Mike.
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Hi,
it's not direct MFDB but many from us will have big HDD's for the pics ....
see:
http://seagate.custkb.com/seagate/crm/self...&NewLang=en (http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?Tab=search&Module=selfservice&TargetLanguage=selfservice&DocId=207931&NewLang=en)
This is a nightmare, the first update don't detect the drive's. The second bricked the drive's ...
At the Moment there is no solution yet ...
... make Backup on non-Seagate Drives !!!
Greetings
Adina
Amen.
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Thanks for the heads-up.
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jumpin
I've had two seagates go down on me before and after the holidays
I wonder if this is the cause,
gotta read up on it asap
thank you for the heads up
am
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I have nine HDs which are affected by this problem and already updated five of them. They all run fine and I had neither data loss
nor boot problems. My Synology server (DS508) accepts updated drives with no rebuild - of course only if you don't take the drives
out while it is running.
For updating I used one of my MacPros with an additional Sonnet Sata card and an external Sata box (Sharkoon). Before doing any updating
I took out all internal drives. Then I booted the MacPro from the CD-ROM I burned in Toast 8 from the ISO image I downloaded from the
Seagate support site. The links seems to be down now - many people reported problems with the updater. The updater works here only
together with the Sonnet card, not with the internal Sata controllers of the MacPro. The whole procedure can work only with Intel Macs and 'regular' PCs with
accepted Sata controllers. Maybe that description is of some help for someone.
The whole thing is a catastrophy for Seagate, including how this mess is handled. As a reaction I bought two Samsung 1TB drives yesterday. My two support
tickets are not answered since nearly three days.
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... The updater works here only
together with the Sonnet card, not with the internal Sata controllers of the MacPro.
the problem is also for external USB/Firewire drives (LaCie , MobiDisk ...)
nice for update without open the external drive ...
we have here 2 from the ES.2 series, one drive had the failure on first connect
seagate have change this drive in a "Certified Repaired HDD" (this with the green Border)
"Certified Repaired HDD" ? i have ask the IT, the say:
Certified Repaired HDD -> Trash, don't use this
Greetings
Adina
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see
http://it.slashdot.org/article.pl?sid=09/01/21/0052236# (http://it.slashdot.org/article.pl?sid=09/01/21/0052236#)
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Are these hard drives in question built in a certain month or time frame I have 2 1tb drives that i purchased awhile back before December model ST3000340AS that are used as storage drives and not the OS. The issue for me is One drive has all my Final high res Tifs and the other my Raw files. Dangerous territory for me to lose. As they fill up I just replace the drives and put in a new one.
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Are these hard drives in question built in a certain month or time frame I have 2 1tb drives that i purchased awhile back before December model ST3000340AS that are used as storage drives and not the OS. The issue for me is One drive has all my Final high res Tifs and the other my Raw files. Dangerous territory for me to lose. As they fill up I just replace the drives and put in a new one.
Seagate has published a list of the affected drives: http://seagate.custkb.com/seagate/crm/self...931&Hilite= (http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=207931&Hilite=)
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Seagate has published a list of the affected drives: http://seagate.custkb.com/seagate/crm/self...931&Hilite= (http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=207931&Hilite=)
So - I'm trying to understand if my drives will be affected - they are currently working and I have them running regularly, and have for at least a month. Will they just melt down and stop
working? Also, being on a mac I can't find a way to see the firmware version - any suggestions?
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Are these hard drives in question built in a certain month or time frame I have 2 1tb drives that i purchased awhile back before December model ST3000340AS that are used as storage drives and not the OS. The issue for me is One drive has all my Final high res Tifs and the other my Raw files. Dangerous territory for me to lose. As they fill up I just replace the drives and put in a new one.
Guy:
System Profiler (Mac) will show the model number, serial number and the firmware version without using their Windows tool. (Firmware is indicate as "Revision" in System Profiler, e.g. "SD15".) That is, provided the drives are internal. System Profiler does not help much with firewire connected drives.
In my case, my firmware versions are affected, but the fix has been pulled. I'm ordering more backup drives today to run some more SuperDuper! clones asap.
Dale
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Here is what I have with 2 drives
ST31000340AS:
Capacity: 931.51 GB
Model: ST31000340AS
Revision: SD04
Serial Number: 3QJ016BQ
Native Command Queuing: Yes
Queue Depth: 32
Removable Media: No
Detachable Drive: No
BSD Name: disk3
Bay Name: "Bay 4"
Mac OS 9 Drivers: No
Partition Map Type: GPT (GUID Partition Table)
S.M.A.R.T. status: Verified
Volumes:
Final Images:
Capacity: 931.19 GB
Available: 211.65 GB
Writable: Yes
File System: Journaled HFS+
BSD Name: disk3s2
Mount Point: /Volumes/Final Images
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Seems like I may be okay since my firmware is not affected it seems
Seagate Barracuda 7200.11
ST3500320AS
ST3640330AS
ST3750330AS
ST31000340AS
SD15, SD16, SD17, SD18, SD19
In Validation*
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Here is what I have with 2 drives
ST31000340AS:
Capacity: 931.51 GB
Model: ST31000340AS
Revision: SD04
Serial Number: 3QJ016BQ
Native Command Queuing: Yes
Queue Depth: 32
Removable Media: No
Detachable Drive: No
BSD Name: disk3
Bay Name: "Bay 4"
Mac OS 9 Drivers: No
Partition Map Type: GPT (GUID Partition Table)
S.M.A.R.T. status: Verified
Volumes:
Final Images:
Capacity: 931.19 GB
Available: 211.65 GB
Writable: Yes
File System: Journaled HFS+
BSD Name: disk3s2
Mount Point: /Volumes/Final Images
Right, Guy. That's what I would understand. SD04 is not listed. I have four drives which are affected. I'm ordering some backups right now.
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Dale maybe pull them until the new ones arrive. This stuff makes me itch
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Dale maybe pull them until the new ones arrive. This stuff makes me itch
Right. Two will remain untouched as they're manual mirrors and working now so I won't interact with them until the new ones arrive. Then I'll build my new clones and finally hope to update the affected drives.
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Right, Guy. That's what I would understand. SD04 is not listed. I have four drives which are affected. I'm ordering some backups right now.
I have the drives with SD15 firmware - but all seems to be working - what is the problem with these drives?
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Some info on ITworld (http://www.itworld.com/storage/61086/seagate-offers-free-data-recovery-faulty-drives) that may be of interest to some.
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Seems like I may be okay since my firmware is not affected it seems
Seagate Barracuda 7200.11
ST31000340AS
SD15, SD16, SD17, SD18, SD19
In Validation*
I had one out of five of this type, all with firmware SD15, shown as affected by the serial number checker Seagate had one day on its
support site - they pulled this page the next day. Nevertheless ... I updated all five to firmware SD1A. All five are fine so far.
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I have the drives with SD15 firmware - but all seems to be working - what is the problem with these drives?
Affected drives can stop working without warning. It's a problem in the controller firmware. Not all drives are
affected - they have to be checked by type, serial number and firmware version.
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infos from a seagate insider ...
see here :
http://slashdot.org/comments.pl?sid=1098793&cid=26542735 (http://slashdot.org/comments.pl?sid=1098793&cid=26542735)
... sounds plausible
there is a chance to unbrick ...
Firmware for the 7200.11 series
http://seagate.custkb.com/seagate/crm/self...&NewLang=en (http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?Tab=search&Module=selfservice&TargetLanguage=selfservice&DocId=207951&NewLang=en)
Firmware for the ES.2 series at the moment only at request ,( my request is'n answerded yet ), (or on rapidshare )
for external drives: you must put the drive direct on SATA ...
Greetings
Adina
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... The issue for me is One drive has all my Final high res Tifs and the other my Raw files. Dangerous territory for me to lose. ...
the reason for my posting here ...
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Yes and thanks for that warning
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Folks -thanks for the heads up. It turns out that I have one of the hard drives that is affected by this potential problem. Is there a fix for Mac- non intel g5? I downloaded the firmware update and get only a drive detect.exe file and a read me text that is for windows.
The drive in question is the back up (bootable) for my OS, the start up drive for the OS is on a different brand unaffected by the problem. Currently I don't have any problems with either drive.
Reading through the thread and the links leaves me confused-- did seagate pull their firmware update because the new firmware was not working correctly?
Was there ever a firmware update for the Mac?
TIA
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Folks -thanks for the heads up. It turns out that I have one of the hard drives that is affected by this potential problem. Is there a fix for Mac- non intel g5? I downloaded the firmware update and get only a drive detect.exe file and a read me text that is for windows.
The drive in question is the back up (bootable) for my OS, the start up drive for the OS is on a different brand unaffected by the problem. Currently I don't have any problems with either drive.
Reading through the thread and the links leaves me confused-- did seagate pull their firmware update because the new firmware was not working correctly?
Was there ever a firmware update for the Mac?
TIA
I understand that an Intel powered Mac to update your HD firmware. The new firmware bricked some HDs but it looks like a new version is available. Hardmac.com has posted some information about the new version: http://hardmac.com/news/2009-01-22/#9474 (http://hardmac.com/news/2009-01-22/#9474) (scroll down to Seagate posts new firmware updates).
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The Slashdot thread which Adina linked to above has information that would have put many people's minds at ease, had the information been posted on Seagate's site at the beginning. Great link, Adina.
Information is woefully sparse regarding non-Windows and non-Intel Mac solutions. Many of us have Intel portable Macs with these drives as externals, and pre-Intel PowerMacs with them internally. I find no info regarding the flashing of them via eSATA, etc. It seems the company is still reeling and can't quite come to the point of writing a simple, informative, succinct article to cover several likely scenarios. I'm glad I'm not working in that environment.
My four or so "affected" drives are working fine for now. I'll copy over to new non-Seagate drives tomorrow and keep using the drives as usual until the path is clear and reliable. I'm happy to diversify my set of drives anyway.
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her a "Official Message from Seagate" (maybe)
http://forums.ncix.com/forums/?mode=showth...5&subpage=1 (http://forums.ncix.com/forums/?mode=showthread&forum=116&threadid=1938475&pagenumber=0&msgcount=5&subpage=1)
"Q: What Seagate drives are affected by this "drive hang after power cycle" issue?
A: The following product types may be affected by this problem:
Barracuda 7200.11, Barracuda ES.2 (SATA), DiamondMax 22, FreeAgent Desk, Maxtor OneTouch 4, Pipeline HD, Pipeline HD Pro, SV35.3, and SV35.4. While only some percentage of the drives will be susceptible to this issue, Seagate recommends that all drives in these families be update d to the latest firmware!
"
Update:
i have put my 2 ES.2 drives on a service PC in the lab and make the update.
On G4 i think ther is no way at the moment.
Seagate give the update only as Iso File for CD or Image for a Floppydisc. Only for x86 systems ...
I have not testet this on my x86 Mac ...
Greetings
Adina
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Hi,
it's not direct MFDB but many from us will have big HDD's for the pics ....
see:
http://seagate.custkb.com/seagate/crm/self...&NewLang=en (http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?Tab=search&Module=selfservice&TargetLanguage=selfservice&DocId=207931&NewLang=en)
This is a nightmare, the first update don't detect the drive's. The second bricked the drive's ...
At the Moment there is no solution yet ...
... make Backup on non-Seagate Drives !!!
Greetings
Adina
Thanks for posting this Adina...my drives, all 750gb ST3750330as with SD15 firmware, all five of 'em seem affected...but the download page for the update just gives me a DriveDetect.exe that I can't do anything with...is this because Seagate pulled the update?...
I'm using a MacBook Pro and all my drives are external via an express34 card and a Burly enclosure...
I did read via one of the links here that it only affects 1.5tb drives so maybe I don't have to worry?...
The Burly enclosure I use has been on nearly all the time since April 2008. Shut down twice just to clean it. No problems...yet.
kind regards
M
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.my drives, all 750gb ST3750330as with SD15 firmware, all five of 'em seem affected..
I did read via one of the links here that it only affects 1.5tb drives so maybe I don't have to worry?...
The problem is applicable to all the drives on Seagate's list and most of them are not 1.5TB. If your disks are on the list of affected drives, they are a time bomb unless the firmware is updated.
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The problem is applicable to all the drives on Seagate's list and most of them are not 1.5TB. If your disks are on the list of affected drives, they are a time bomb unless the firmware is updated.
yes, that's what it looks like, however right now I can't download any firmware upgrade...maybe they are fixing it so it works properly...
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yes, that's what it looks like, however right now I can't download any firmware upgrade...maybe they are fixing it so it works properly...
The download links are on this page. (http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=207951)
Also, it's unlikely you will be able to update them using the external enclosure; you will need to put the drives in a Mac Pro or a PC.
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The download links are on this page. (http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=207951)
Also, it's unlikely you will be able to update them using the external enclosure; you will need to put the drives in a Mac Pro or a PC.
thanks for the link, but that's where I've been and all I get when it opens on my computer is a DriveDetect.exe file...and a readme.txt...
I'll also have a problem then I guess because I don't have a Mac Pro or PC...I work off my laptop these days...
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thanks for the link, but that's where I've been and all I get when it opens on my computer is a DriveDetect.exe file...and a readme.txt...
Ah, you're clicking on the wrong thing. Click on the word "Download" and it takes you to this (http://support.seagate.com/firmware/MooseDT-SD1A-3D4D-16-32MB.ISO) file.
Not sure how you'll get the disks updated, but I wouldn't keep using them until you do.
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Ah, you're clicking on the wrong thing. Click on the word "Download" and it takes you to this (http://support.seagate.com/firmware/MooseDT-SD1A-3D4D-16-32MB.ISO) file.
Not sure how you'll get the disks updated, but I wouldn't keep using them until you do.
hi chris, that's the file i've downloaded a few times...all i get in the dmg. that opens is that drivedetect.exe file...
and though it may be, i find it hard to believe that people with external enclosures only won't be able to upgrade the firmware...there's gotta be a ton of people like me who don't have the big desktops...
guess we'll have to wait a bit more for Seagate to give more info...it doesn't seem totally resolved now...
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hi chris, that's the file i've downloaded a few times...all i get in the dmg. that opens is that drivedetect.exe file...
and though it may be, i find it hard to believe that people with external enclosures only won't be able to upgrade the firmware...there's gotta be a ton of people like me who don't have the big desktops...
guess we'll have to wait a bit more for Seagate to give more info...it doesn't seem totally resolved now...
You might want to try to get help on french forums such as http://www.macbidouille.com/ (http://www.macbidouille.com/) . I agree with you that the current situation is less than clear.
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You might want to try to get help on french forums such as http://www.macbidouille.com/ (http://www.macbidouille.com/) . I agree with you that the current situation is less than clear.
hi Francois...I bough four drives in the US and two here in France...I contacted the owner of macgurus where i bought the Burly and the four drives...his feeling is don't panic, this is just starting, wait to hear from Seagate, and also that he's sold thousands of the 750gb drives without one problem...he thinks the problems are with the 1.5tb drives of which he has had some 'issues'...
personally, i haven't had one hiccup with any of my six drives...so, I'll sit tight and wait to see what happens...macbidouille is a good suggestion...thanks...
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According to posts on the slashdot forum, Seagate has been stonewalling for months.
This is an occasion, when the manufacturer has to be taught a lesson. I had many Seagates in the past decades, still have an older Barracuda running, but I will not purchase any Seagate for a while.
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You might want to try to get help on french forums such as http://www.macbidouille.com/ (http://www.macbidouille.com/) . I agree with you that the current situation is less than clear.
Hi again Francois...I copied this explanation off macbidouille but I'm not sure I understand...could you please explain...
I mean when it says 'coupe le disque' is that a shutdown?...thanks...
Si l'on coupe le disque une fois que le le 320e événement a été consigné, le disque refusera de redémarrer et sera briqué. Si en revanche il écrit un 321e log, il ne plantera plus jamais.
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Hi again Francois...I copied this explanation off macbidouille but I'm not sure I understand...could you please explain...
I mean when it says 'coupe le disque' is that a shutdown?...thanks...
Si l'on coupe le disque une fois que le le 320e événement a été consigné, le disque refusera de redémarrer et sera briqué. Si en revanche il écrit un 321e log, il ne plantera plus jamais.
Sorry for the delay..
That's what I understand... "Coupe le disque" is not a very technical explanation. I can imagine only two scenarios... Either the computer is shut down or - if this is an external HD - the HD switch is turned off before shut down.
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FYI. I was able to successfully upgrade a Seagate ST31000340AS w/SD15 to SD1A using a Wiebetech RTX-200 external enclosure connected to an eSata PCi card in a MacPro 8-core. The ISO disk (CD) identified all my HD's (3 Western Digital, 1 Seagate) that were inside or connected to the MacPro, then allowed me to choose the upgradable HD in the Wiebetech enclosure, allowing a firmware upgrade to that disk only.
Worked like a charm.
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Sorry for the delay..
That's what I understand... "Coupe le disque" is not a very technical explanation. I can imagine only two scenarios... Either the computer is shut down or - if this is an external HD - the HD switch is turned off before shut down.
thanks Francois...I just wonder, is there a way to know when you cross that 321 line?...kinda scary...
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FYI. I was able to successfully upgrade a Seagate ST31000340AS w/SD15 to SD1A using a Wiebetech RTX-200 external enclosure connected to an eSata PCi card in a MacPro 8-core. The ISO disk (CD) identified all my HD's (3 Western Digital, 1 Seagate) that were inside or connected to the MacPro, then allowed me to choose the upgradable HD in the Wiebetech enclosure, allowing a firmware upgrade to that disk only.
Worked like a charm.
that's good to hear...I mean I haven't tried yet, but will soon...all my drives, five of 'em are in a burly enclosure...rick at macgurus said it should work fine, to upgrade the firmware via my macbook pro and the express34 card i use...I think I'll take out four drives, leave one in and see how it goes...I've already made the start up disc...adventures in computer land, don't you just love it?...
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I just had 2 Seagates Barracudas 500 gigs each bought 7 months ago at B&H die on me after updating a MacPro.
Never had a problem with seagate in the past 6 years or so.. Been very reliable.
Will post more information as I found out what has happened...?
Snook