Luminous Landscape Forum
Site & Board Matters => Luminous Landscape Video => Topic started by: Lex on July 29, 2007, 03:35:46 am
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Can any of the computer gurus tell me why I'm having great trouble downloading the new tutorial. I'm in Australia and my broadband speed is quite slow at the best of times. However each time I start to download a file the speed drops to about 15KBsec.At about 45 Meg it says download complete and drops out. This is after about an hour and 15min. So it is quite frustrating.
I had little trouble with the Lightroom tutorial notwithstanding my slow speed.
Lex Franks
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mine hangs as well and im on a 2meg connection.... it downloiads 14 meg then stops.....
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The demand for the tutorial is very high. Much higher than we had anticipated. This is placing a huge load on our server.
We're doing what we can. Please be patient. It will sort itself out in a day or so.
Thanks,
Michael
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The demand for the tutorial is very high. Much higher than we had anticipated. This is placing a huge load on our server.
We're doing what we can. Please be patient. It will sort itself out in a day or so.
Thanks,
Michael
[a href=\"index.php?act=findpost&pid=130389\"][{POST_SNAPBACK}][/a]
Thanks very much for your timely reply Michael. I shall try to download when the dust settles a bit.
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The slow download speed is one thing - but at this end the connection also times out and breaks almost at every download after 100mg or 200mg. Now that's another thing...
I have just spent an evening in front of the computer just trying to download 3 complete zip files. I am up to 2 and I am giving up after about 10 ‘time out’. How long really I should have to wait before trying again? I don't really know - 1, 2 days - a week... Who really knows?
I think smaller file would help…
As it is a very unpleasant surprise, some people may appreciate a notice that it may easily take a week or so to be able to complete your 'downloads'.
I saw your notice a few days back that said: "To support the extra traffic on the site due to the high volume of video file downloads (currently about 5 Terrabytes a month); we will be updating our server, again, on Sunday morning..."
What happened?
I am not agreeable to a situation that's out of everyone's control. But if you do come up with a solution please make a public announcement. And in the meantime let's hope that I don't run out of download links or download limit on my side... Yes surprisingly enough there are still places in the world where you are imposed download limits for the month.
And now it is becoming a labor of love to get these files home.
Regards
Marc Vezina
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The slow download speed is one thing - but at this end the connection also times out and breaks almost at every download after 100mg or 200mg. Now that's another thing...
I have just spent an evening in front of the computer just trying to download 3 complete zip files. I am up to 2 and I am giving up after about 10 ‘time out’. How long really I should have to wait before trying again? I don't really know - 1, 2 days - a week... Who really knows?
I think smaller file would help…
As it is a very unpleasant surprise, some people may appreciate a notice that it may easily take a week or so to be able to complete your 'downloads'.
I saw your notice a few days back that said: "To support the extra traffic on the site due to the high volume of video file downloads (currently about 5 Terrabytes a month); we will be updating our server, again, on Sunday morning..."
What happened?
I am not agreeable to a situation that's out of everyone's control. But if you do come up with a solution please make a public announcement. And in the meantime let's hope that I don't run out of download links or download limit on my side... Yes surprisingly enough there are still places in the world where you are imposed download limits for the month.
And now it is becoming a labor of love to get these files home.
Regards
Marc Vezina
[a href=\"index.php?act=findpost&pid=130397\"][{POST_SNAPBACK}][/a]
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As of this morning we are making some tuning adjustments to the server.
This will limit the ultimate bandwidth of any one download, but should even out the responsiveness. Also we have increased the number of simultaneous allowable download connections. These two settings combined should be helpful until we can take more aggressive measures.
There will be no expiry during the next year of download files, so not to worry, you can get them any time.
Michael
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Michael,
This just shows the timeliness and value of what you and Jeff have done here. I did run into some problems downloading and am still trying to get the last segment. However, I've watched the first 3 chapters. Well worth the wait and any frustration. Thanks for what you do!
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As of this morning we are making some tuning adjustments to the server.
This will limit the ultimate bandwidth of any one download, but should even out the responsiveness. Also we have increased the number of simultaneous allowable download connections. These two settings combined should be helpful until we can take more aggressive measures.
There will be no expiry during the next year of download files, so not to worry, you can get them any time.
Michael
[a href=\"index.php?act=findpost&pid=130406\"][{POST_SNAPBACK}][/a]
I think that some further tweaking might be advisable. I'm on my fourth attempt to download volumes 7-9 only to have the process abort after 3-4 hours. It would better to limit additional downloads so that downloads in progress could continue without interruption.
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Part of the trouble appears to be that some people are trying to download multiple files simultaneously. This is chocking the server. I have posted the following message, which i hope people will read and head.
During this period of initial availability the demand on our server is very high. When you download
the 7 zip files, each of which is about 250-300MB in size, please do so one at a time.
If you do two, three or more simultaneous file downloads you will clog the server and slow
things down for everyone. Just download the first file, which contains three segments,
and then start downloading the others afterwards. Everyone will appreciate your consideration.
We will also be doubling the server's ram and bandwidth over the next few days, which should address the problem as well.
Michael
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why dont you distribute the file on a torrent format with password protection and email/login protection that way, you can save download anget a 700 meg file in about 1.5 hours on a 2 meg connection, or faster if demand is high then there will be lots of us on the peers and nodes... = fast cheap downloads.
There are ways to make torrents secure....
password protection etc
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why dont you distribute the file on a torrent format with password protection and email/login protection that way, you can save download anget a 700 meg file in about 1.5 hours on a 2 meg connection, or faster if demand is high then there will be lots of us on the peers and nodes... = fast cheap downloads.
There are ways to make torrents secure....
password protection etc
[a href=\"index.php?act=findpost&pid=130495\"][{POST_SNAPBACK}][/a]
I'd be delighted to be told of a torrent system that is tied in with a secure shopping-cart/credit card system and mySQL d/base. I'd appreciate hearing from you.
Chris S
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I think that some further tweaking might be advisable. I'm on my fourth attempt to download volumes 7-9 only to have the process abort after 3-4 hours. It would better to limit additional downloads so that downloads in progress could continue without interruption.
[a href=\"index.php?act=findpost&pid=130451\"][{POST_SNAPBACK}][/a]
Update on my fifth try started at 1 pm CDT. 4:04 pm 34.4 of 334.5 MB downloaded. 5:40 pm: 34.4 MB downloaded, i.e. download has stopped. I would say this performance is unacceptable.
Download test with CNet bandwith meter for my cable connection: 1.7 megabits / second.
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We continue to try and improve the download experience. Based on the feedback we're receiving the vast majority of purchasers are no longer experiencing serious difficulties, though clearly some people are.
We are adding additional bandwidth and server ram over the next few days.
The one thing which we can't control is that a great many people are downloading multiple files simultaneously. This is one of the biggest items slowing the server down.
Michael
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My is working just fine,,It took me 12 minutes to get it all, but files 4,5 & 6 didnt work.
another 23 minutes to get it ,now is working fine.
Great job.
Thank You
BlasR
PS sorry Eric, if you like to have it from me,,pm me,,I can make a deal with you.
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We continue to try and improve the download experience. Based on the feedback we're receiving the vast majority of purchasers are no longer experiencing serious difficulties, though clearly some people are.
Michael
[a href=\"index.php?act=findpost&pid=130518\"][{POST_SNAPBACK}][/a]
It seems to have stabilized, Michael. The download speed is still pretty slow, but it's not timing out anymore. I've managed to download the first two segments, each of which took well over 3 hours @ 25 KB/sec.
The good news is that I'm finding the tutorial to be very valuable. Lots of good information -- new to me -- even in the introductory segments where I thought I was well informed. I can't wait to get a handle on soft-proofing!
Michael, Jeff, Chris -- nice job. Thanks.
Rick
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I downloaded the first three files simultaneously before the request to do them one at a time came out. Those three were between 44.9 and 47.9 KB/sec.
I have now tried some eight attempts to get some of the others, all one file at a time. Seven of those tries all timed out (ranging from 12.0 to 24.9 KB/sec.) After an hour and a half I now have 88 MB of file 13-15 downloaded, at about 24.7 KB/sec.)
I'll leave this one going overnight and hope it finishes, but I am not optimistic.
If this one times out, I'll wait at least a couple of days before trying again.
This doesn't yet make a good case for electronic delivery vs. plastic. i find it very hard to believe that the vast majority of purchasers are no longer experiencing serious difficulties
. List me among the few who are still having difficulties, at any time of night or day.
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Well, that one died, too. Eight dead tries in a row.
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Well, that one died, too. Eight dead tries in a row.
[a href=\"index.php?act=findpost&pid=130542\"][{POST_SNAPBACK}][/a]
Eric,
On my fifth attempt I finally succeeded in downloading sections 7-9. It was a slow but steady download at 25 KB/sec--about 4 hours. Hang in there and you most likely will succeed.
Bill
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Something else to be aware of: you may be unable to unzip a file because it is corrupted. This happened to me with the first file - simply download it again. It worked for me the second time.
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I've tried 5 times and failed! Do I get the prize?
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I've tried 5 times and failed! Do I get the prize?
[a href=\"index.php?act=findpost&pid=130580\"][{POST_SNAPBACK}][/a]
I don't know. I've tried three times now on the first file and have had no success. I'm going to leave it alone for a few hours and try again this afternoon.
Donna
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We have changed the server settings. Try it again today. Sorry for the trouble.
Michael
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We have changed the server settings. Try it again today. Sorry for the trouble.
Michael
[a href=\"index.php?act=findpost&pid=130604\"][{POST_SNAPBACK}][/a]
I'm downloading the first file again and am now getting 90-100k/second. MUCH better than the 20k I was getting before. Thanks!
Donna
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I just tried part 13-15 again this morning, and it finally worked! It started at a blazing speed of about 100 MB/sec, and ended up averageing about 25, but it got here without timing out.
So then I decided to gamble on the Big One: 21-24, which should be about 457 MB. It started ok but timed out after 12KB, and then I couldn't even connect to the store to login to try again.
30 possible download tries looked enormous before I started. Now it doesn't look like too many at all.
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I've been trying for 24 hours, no luck...very fustrated.
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Today so far I've had one successful download and two failures. Since I started trying, I've had four successes and ten failures, with one fairly promising download now in progress.
I suspect my Epson 2200 will die long before I get to view the entire tutorial.
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THIS JUST IN: The current download has just completed, and seems to be full size (I compare downloaded size with the list in "my account" to verify.
Maybe I'll try for one more file now . . .
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Today so far I've had one successful download and two failures. Since I started trying, I've had four successes and ten failures, with one fairly promising download now in progress.
I suspect my Epson 2200 will die long before I get to view the entire tutorial.
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THIS JUST IN: The current download has just completed, and seems to be full size (I compare downloaded size with the list in "my account" to verify.
Maybe I'll try for one more file now . . .
[a href=\"index.php?act=findpost&pid=130655\"][{POST_SNAPBACK}][/a]
Here at the office I have a full T-1 and now download times are much improved.
One thing though. When WinZip extracts out the files, it creates two QuickTime files for each title. One of these files is the actual QuickTime movie that plays fine. The other has the QuickTime thumbnail but wont play in QuickTime.
Any idea what the additional file is?
Regards to all
Larry
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Here at the office I have a full T-1 and now download times are much improved.
One thing though. When WinZip extracts out the files, it creates two QuickTime files for each title. One of these files is the actual QuickTime movie that plays fine. The other has the QuickTime thumbnail but wont play in QuickTime.
Any idea what the additional file is?
Regards to all
Larry
[a href=\"index.php?act=findpost&pid=130665\"][{POST_SNAPBACK}][/a]
Does it start with an underscore? It's just the way a Mac file is sometimes displayed on a Windows system (something to do with the resource fork on a Mac and that we don't need .xxx extensions to run a file). Just discard the underscore one--I think it's just a few k.
Donna
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Does it start with an underscore? It's just the way a Mac file is sometimes displayed on a Windows system (something to do with the resource fork on a Mac and that we don't need .xxx extensions to run a file). Just discard the underscore one--I think it's just a few k.
Donna
[a href=\"index.php?act=findpost&pid=130669\"][{POST_SNAPBACK}][/a]
Ahhh, it's the ole MAC vs PC thing aye?
Thanks Donna, I think you're right on target.
regards
Larry
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Thank you Michael!
Regards
Marc Vezina
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This is not fun,
I've been trying to d'load the llvj all weekend various times and I always seem to to hang after a bit.
And am not able to restart.
It reports as downloading around 100 kb/sec but seems to hang after 10 minutes or so.
Any ideas ?
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I forgot to ask something.
Is there an issue with this site and firefox ?
Although I have tried IE as well and have the same problem there ?
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I forgot to ask something.
Is there an issue with this site and firefox ?
Although I have tried IE as well and have the same problem there ?
[a href=\"index.php?act=findpost&pid=131763\"][{POST_SNAPBACK}][/a]
I used the latest version of Firefox on Windows and was able to download C2P just fine. I got 100kb download speeds through my 10Mb DSL.
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I used the latest version of Firefox on Windows and was able to download C2P just fine. I got 100kb download speeds through my 10Mb DSL.
[a href=\"index.php?act=findpost&pid=131767\"][{POST_SNAPBACK}][/a]
My problem was caused by a flaky router ! arrrrgh !