Luminous Landscape Forum
Raw & Post Processing, Printing => Digital Image Processing => Topic started by: BernardLanguillier on April 25, 2007, 10:34:50 pm
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Dear all,
Adobe Japan's customer center is telling me that they cannot migrate my Creative Suite ultime 2.3 PC license to a Mac one. They are asking me to pay 1700 US$ once more just to change platform.
I know that Adobe does migrate licenses from PC to Mac in the US and feel the answer of Adobe Japan to be unacceptable. You get to wonder why you bother paying these hefty license fees to end up being treared this way.
Could anyone please give me the email address of an Adobe person in the US or Japan that deals with such matters?
Thank you in advance,
Regards,
Bernard
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Has nobody migrated licenses from PC to Mac around here?
If you have thanks a lot in advance for confirming the name/email of your Adobe contact.
Regards,
Bernard
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Are you planning to upgrade from CS2.3 Premium to CS3 Design Premium or another bundle?
If so I believe that you can make the Windows --> Mac transition at the same time, for the same upgrade cost as staying on the same platform. At least this appears to be the case in North America. I ordered my upgrade from CS2 Premium to CS3 Design Premium over the phone and the operator said that I could make a platform switch, though in my case I didn't.
Richard
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Bernard,
I did change from pc to mac, without paying, I don't have the email, but I I will call them tomorrow and give you the infomation, so hold on.
BlasR
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Are you planning to upgrade from CS2.3 Premium to CS3 Design Premium or another bundle?
If so I believe that you can make the Windows --> Mac transition at the same time, for the same upgrade cost as staying on the same platform. At least this appears to be the case in North America. I ordered my upgrade from CS2 Premium to CS3 Design Premium over the phone and the operator said that I could make a platform switch, though in my case I didn't.
Richard
[a href=\"index.php?act=findpost&pid=114442\"][{POST_SNAPBACK}][/a]
Thanks for the answer.
Well, CS3 is not for sales in Japan yet, but the person on the phone was clearly saying that it was impossible to change platform whatever...
Regards,
Bernard
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Bernard,
I did change from pc to mac, without paying, I don't have the email, but I I will call them tomorrow and give you the infomation, so hold on.
BlasR
[a href=\"index.php?act=findpost&pid=114445\"][{POST_SNAPBACK}][/a]
Thanks for your kind help!
Cheers,
Bernard
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Bernand,
Adobe tell me if you never change before, adobe in japan need to change it for you without cost, You going to need to sign a paper the you're not going to sale or give away your other license of adobe photoshop.
BlasR
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Is there this kind of issue when you get a new PC and need to re-install on that machine?
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Bernand,
Adobe tell me if you never change before, adobe in japan need to change it for you without cost, You going to need to sign a paper the you're not going to sale or give away your other license of adobe photoshop.
BlasR
[a href=\"index.php?act=findpost&pid=114527\"][{POST_SNAPBACK}][/a]
Hi BlasR,
Thanks for asking. I have never switched before, but the problem I have is that I cannot even go being the person answering the phone at the Adobe Customer center, and that person is telling me it is not possible.
Adobe Japan is a black box, there is no email address published on their website, and I don't know who to contact inside...
This situation is driving me crazy.
Regards,
Bernard
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Bernand here is the phone number for here 1800 833-6687-2 He tell me the just look at the website for japan and email them from there
BlasR
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Is there this kind of issue when you get a new PC and need to re-install on that machine?
[a href=\"index.php?act=findpost&pid=114528\"][{POST_SNAPBACK}][/a]
No, just remember to go to 'Tools-->Deactivate' and deactivate the copy on your old machine. Adobe kindly allows activation on two machines provided they will not be used simultaneous - so home/office or office/laptop etc is quite legal. So if you will not be using the old machine, deactivate it before dumping it/giving it to a charity/or similar.
Just don't do what I did once when I was asked to fill in at short notice for a speaker who had to cancel an engagement due to a medical emergency. I had CS2 on 3 machines and swopped activations between the three - and in a dash to get to the venue on time (it was a 3 hour drive away), I forgot to deactivate on one machine and reactivate on the laptop. Talk about embarrassment when you get there and the damn thing won't start because of activation. Fortunately a member of the group who I was giving the talk to lived 5 mins away from the venue so he went and fetched his laptop which had CS2 on it.
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Bernand here is the phone number for here 1800 833-6687-2 He tell me the just look at the website for japan and email them from there
BlasR
[a href=\"index.php?act=findpost&pid=114536\"][{POST_SNAPBACK}][/a]
Thanks, I'll give it a try.
Regards,
Bernard
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Adobe Japan's customer center is telling me that they cannot migrate my Creative Suite ultime 2.3 PC license to a Mac one. They are asking me to pay 1700 US$ once more just to change platform.
I know that Adobe does migrate licenses from PC to Mac in the US and feel the answer of Adobe Japan to be unacceptable. You get to wonder why you bother paying these hefty license fees to end up being treared this way.
Could anyone please give me the email address of an Adobe person in the US or Japan that deals with such matters?
[a href=\"index.php?act=findpost&pid=114286\"][{POST_SNAPBACK}][/a]
I have migrated Pagemaker and Photoshop from PC to Mac (a long time ago), but only individual programs not entire suites. At the time, Adobe USA told me to wait until a new version came out and the cost of migration would be included in my upgrade price. When I actually placed the order, I simply bought the Mac version of each program and when registering the software, entered the PC serial number and everything worked fine. My experience is ancient and I get the impression that Adobe is watching out for their shareholders these days.
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Here is a note in John Nack's blog that implies you should have no trouble switching platforms, no matter where you live:
http://blogs.adobe.com/jnack/2007/05/cs3_switching_p.html (http://blogs.adobe.com/jnack/2007/05/cs3_switching_p.html)
Perhaps you should make Adobe in Japan aware, or enlist John's aid.
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I am increasingly mad at Adobe Japan.
I have just spent another 30 minutes on the phone with one of their sales manager in Japanese, and his answer was invariably that it is impossible to migrate a PC license to a Mac one (whether it is done together with an upgrade or after upgrading to the latest level).
According to him, the decision to make this impossible in Japan was taken based on an analysis of the "Japanese market needs"... That's when I considered pressing the big red button on my desk, the one launching a scud to the Adobe building in Osaki.
Even my grand mother speaks about switching from PC to Mac, we ARE the market and those are our needs.
I had always been treated in a normal way by Adobe until now, but this kind of attitude is just completely un-acceptable.
Regards,
Bernard
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Dear all,
This issue is still bugging me big time. I have tried to contact John Nack per the advice of another poster in this thread. He kindly acknowledged reception of my email and I believe that he understands the situation I am facing. He has unfortunately not yet followed up on his initial proposal to look into the situation. Understandably his job is to work on product developement and I cannot really blame him for prioritizing my issues a bit low.
So if you know anyone who can help on this PC -> Mac license migration issue @ Adobe, I would appreciate immensely you sending me a private email.
My Mac Pro is now on order and I am expecting it within 10 days, I don't see myself using Vista on it as my main OS because of this pathetic issue.
Thank you in advance,
Best regards,
Bernard
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That's when I considered pressing the big red button on my desk, the one launching a scud to the Adobe building in Osaki.
Where does one get one of those buttons?
Oh, and good luck.
Can you buy an upgrade license to the mac? $200 vs $600?
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Where does one get one of those buttons?
Oh, and good luck.
Can you buy an upgrade license to the mac? $200 vs $600?
[a href=\"index.php?act=findpost&pid=119930\"][{POST_SNAPBACK}][/a]
Either way, Adobe japan is telling me that I have to buy a new Mac license from scratch, as if I had never owned any Adobe license before...
Considering the license I was considering upgrading to, they are badsically asking me to give them 298.000 Yen instead of 138.000 Yen (upgrade license)... meaning a nice 160.000 Yen or 1350 US$ present.
The funniest thing is that I will never pay that kind of money. Very worst case I would have to buy a new PS license for Mac without upgrading anything else, and that new PS license will cost 40% less than the CS upgrade license I was considering... They will in fact loose money on this, I will loose a lot of convenience... A completely non sense story.
Regards,
Bernard
p.s.: I found the big red button on ebay.nk
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Why do all these stories about Adobe's response to problems with CS 3 give me the sense of deja vu that recall Canon's response to problems with the iPF 5000 printer? Could it be corporate arrogance? I would not have believed it of Adobe. Their history is not one of arrogance. So it probably is just that the application has grown so large and the permutations and combinations of the marketplace so complicated they couldn't have anticipated all the bugs - notwithstanding a prolonged public beta. If only Adobe would take some public ownership of the problems, they would be able to do a better job of damage control.
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Why do all these stories about Adobe's response to problems with CS 3 give me the sense of deja vu that recall Canon's response to problems with the iPF 5000 printer? Could it be corporate arrogance? I would not have believed it of Adobe. Their history is not one of arrogance.
[a href=\"index.php?act=findpost&pid=119963\"][{POST_SNAPBACK}][/a]
I think that we need to make a clear distinction between technical issues with the product (that can happen and will be solved in due time - even if it is never fast enough) and commercial issues like the one I am facing in Japan.
I would never think of calling technical issues "arrogant", but the behaviour of Adobe Japan about this PC to Mac migration is most definitely arrogant. I am not only talking about the attitude of the people I tried to speak to (can a wall be arrogant though?), but the overall refusal to migrate PC licenses to Mac ones is typically the kind of thing I would expect of a company that thinks that it doesn't need to please its customers anymore.
It does seem that Adobe is more customer friendly in the US, which is great, but it doesn't solve my issue in Japan.
Regards,
Bernard
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I agree that mixing technical and licensing issues is like comparing apples and oranges. However, there seems to be a common thread in dealing with customer problems. I doubt it is arrogance so much as lack of empathy - not being able to see issues from the customer's point of view. As in so many things, perception is reality. The customer just wants it fixed. Large corporations need to get a customer ombudsman on board to improve public relations.
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I doubt it is arrogance so much as lack of empathy - not being able to see issues from the customer's point of view. As in so many things, perception is reality. The customer just wants it fixed. Large corporations need to get a customer ombudsman on board to improve public relations.
[a href=\"index.php?act=findpost&pid=120005\"][{POST_SNAPBACK}][/a]
Well, when a branch like Adobe Japan defines a clear non PC -> Mac migration policy, and informs all its sells reps about it so that they all provide the exact same answer on this topic, I wouldn't speak about empathy.
This is a pro-active move from them to milk the many people who are currently considering switching from PC to Mac.
Prior to that, you cannot help notice that Adobe products are 40% more expensive in Japan than in the US, even if you buy the exact same English version of the product. Which is in fact stupid since nobody prevents me from buying that English version from Amazon.com...
If Adobe had competition, they wouldn't be able to act the way they do in Japan. The very fact that they agree to migrate from PC to Mac IN Japan for their video product line, a field where there is a lot more competition, is a confirmation of this...
Considering all these factors, it becomes hard in my mind to rule out a mix of arrogance and greed as a core motivation.
Regards,
Bernard
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If Adobe had competition, they wouldn't be able to act the way they do in Japan. The very fact that they agree to migrate from PC to Mac IN Japan for their video product line, a field where there is a lot more competition, is a confirmation of this...
[a href=\"index.php?act=findpost&pid=120037\"][{POST_SNAPBACK}][/a]
Additional information. It seems that Adobe Japan does in fact accept to migrate site licenses from PC to Mac...
Things are getting to look real bad here... If you are a large customer buying many licenses, you get a normal level of service, while the small guys who cannot afford to negociate get screwed. Real nice.
Regards,
Bernard
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For those interested, I have now contacted high level people in the Adobe PS developement team in the US, as well as Matthew Thomson, VP of sales for Adobe.
No answer at this point of time...
Could it be that the problem I am facing in Japan is not just with Adobe Japan?
Regards,
Bernard
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For those interested, I have now contacted high level people in the Adobe PS developement team in the US, as well as Matthew Thomson, VP of sales for Adobe.
No answer at this point of time...
Could it be that the problem I am facing in Japan is not just with Adobe Japan?
Regards,
Bernard
[a href=\"index.php?act=findpost&pid=120309\"][{POST_SNAPBACK}][/a]
I don't want to discourage you but in the early 90s I had to fight 2 years with Adobe Europe for upgrades. They claimed that I was using US versions of Photoshop and that was illegal and therefore I could not upgrade. In they end, they admited that I was not using US versions and agreed to upgrade.
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Francois,
Yep, I know that it will be hard, but I have some connections in the Japanese imaging press, and I think that I have a reasonnable chance to make some noise on this story. It might end up costing Adobe 100 times more than it would if they just said yes to me.
The future will tell.
From a rational standpoint, I should just give up, but I have always liked the stories of the small guy that can bring a large corporation to behave well. I am willling to waste a lot of my free time on this.
Cheers,
Bernard
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Francois,
Yep, I know that it will be hard, but I have some connections in the Japanese imaging press, and I think that I have a reasonnable chance to make some noise on this story. It might end up costing Adobe 100 times more than it would if they just said yes to me.
The future will tell.
From a rational standpoint, I should just give up, but I have always liked the stories of the small guy that can bring a large corporation to behave well. I am willling to waste a lot of my free time on this.
Cheers,
Bernard
[a href=\"index.php?act=findpost&pid=120405\"][{POST_SNAPBACK}][/a]
Bernard,
Good luck and as we all know Tout vient à point pour qui sait attendre.
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Bernard,
Good luck and as we all know Tout vient à point pour qui sait attendre.
[a href=\"index.php?act=findpost&pid=120407\"][{POST_SNAPBACK}][/a]
Thanks for the support, it is nice to see that some folks around here share my concern and dare express it.
It seems reasonnable to assume that the current policy of Adobe Japan has a good chance of becoming worldwide very soon.
Regards,
Bernard
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I don't want to discourage you but in the early 90s I had to fight 2 years with Adobe Europe for upgrades. They claimed that I was using US versions of Photoshop and that was illegal and therefore I could not upgrade. In they end, they admited that I was not using US versions and agreed to upgrade.
[a href=\"index.php?act=findpost&pid=120378\"][{POST_SNAPBACK}][/a]
I too live in Japan. After looking at the Japanese prices for Photoshop, I got a friend to buy me a copy in the US, and registered it with Adobe Japan. That went off smoothly. I'm not in a hurry to upgrade yet, but I don't think it would be a problem. I'll see when the time comes
Bernard, I hope you get your crossgrade soon. We might see Adobe Japan's head honcho apologizing to the Japanese public on NHK!
Cheers,
Kumar
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I too live in Japan. After looking at the Japanese prices for Photoshop, I got a friend to buy me a copy in the US, and registered it with Adobe Japan. That went off smoothly. I'm not in a hurry to upgrade yet, but I don't think it would be a problem. I'll see when the time comes
Bernard, I hope you get your crossgrade soon. We might see Adobe Japan's head honcho apologizing to the Japanese public on NHK!
[a href=\"index.php?act=findpost&pid=120521\"][{POST_SNAPBACK}][/a]
Hi Kumar,
Thanks for the encouragement. My goal is clearly not to start a crusade, but just to get what I feel is a fair treatment.
I have spent a total of 450.000 Yen (3700 US$) on Adobe products over the past 4 years, and I just cannot accept the way they are handling this matter. Those people who got their copy of PS in Shanghai for 10 US$ are probably laughing their ass off me big time when they read this thread.
That's a clear look at what our bright future is. Collectively, our stupid trend to support monopolies can only result in prices going up and quality of service going down. The most unbearable thing is that the honnest faithful customers are screwed again.
Regards,
Bernard
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Quick update for those still interested in this horror movie.
After further investigations with Adobe Japan, it seems that site licenses under the TLP program might be a solution to this issue.
The only drawback being... that I need to create a legal entity - in other words a company - in order to be able to order site licenses. TLP is surprisingly OK from 1 license onwards.
Once this is done, it seems that it is possible to update package licenses to site licenses and that cross-platform licensing from PC to Mac and vise versa is also allowed. It is of course needed to order the physical media separately from the licenses, but this is also possible at very reasonnable cost. The total license + media is actually cheaper under TLP than it is for package products, even for a single license.
I just don't get why they allow this for TLP, but don't allow it for package products. Creating a company just to migrate licenses from PC to Mac is also not something I was planning on doing and it is obviously a major PITA, especially in Japan. The exact cost of this, as well as the time I am going to waste are still unclear.
Still really mad.
Regards,
Bernard
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Ouch!
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Bernard,
I'm not sure if this will help, but anyway...
I believe it is possible to open a bank account in your personal name, including a title - say Bernard Languillier, President, Bernard Languillier Images. Just print up some stationery in the name of the business. If I remember correctly, your exhibition in Tokyo was in a bank? They might be able to help, perhaps. Also, I've been told that unless there's a K.K. or similar after the name of the business, it generally means that the business is unincorporated.
Please feel free to correct me
Cheers,
Kumar
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Dear all,
Breaking news. Breaking news. Breaking news.
I got a call from Adobe customer center a few minutes ago. They told me that it had become possible to migrate PC licenses to Mac thanks to a special procedure through the Adobe Store. They will send me an email with a form that has to be filled with the Serial number of existine PC products etc...
Breaking news. Breaking news. Breaking news.
I will not have to create a company it seems.
It obviously took more time and effort than I was hoping, but I am definitely thankful to Adobe Japan for this nice move.
To whomever helped me on this matter in the background, a big thank you!
Regards,
Bernard
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Dear all,
Breaking news. Breaking news. Breaking news.
I got a call from Adobe customer center a few minutes ago. They told me that it had become possible to migrate PC licenses to Mac thanks to a special procedure though the Adobe Store. They will send me an email with a form that has to be filled with the Serial number of existine PC products etc...
Breaking news. Breaking news. Breaking news.
I will not have to create a company it seems.
It obviously took more time and effort than I was hoping, but I am definitely thankful to Adobe Japan for this nice move.
To whomever helped me on this matter in the background, a big thank you!
Regards,
Bernard
[a href=\"index.php?act=findpost&pid=121193\"][{POST_SNAPBACK}][/a]
Good time to open a Champagne bottle!
Have a good day and enjoy your victory.
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Good time to open a Champagne bottle!
Have a good day and enjoy your victory.
[a href=\"index.php?act=findpost&pid=121196\"][{POST_SNAPBACK}][/a]
I'll do that when I'll have the code installed and running on the Mac Pro. Brilliant machine by the way!
If this one is indeed confirmed to be solved, all I still need to do is to fix my live storage issue...
Photography must have been a nice field when photographers didn't have to be IT experts.
Cheers,
Bernard
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I'll do that when I'll have the code installed and running on the Mac Pro.
Yep, that would be wise.
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That's fantastic news, Bernard!
Good luck with the migration.
I must say I'm just a little disappointed that I probably won't get to see the office tower of Bernard Languillier International rising on the New York Skyline for a while.
Eric
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...I must say I'm just a little disappointed that I probably won't get to see the office tower of Bernard Languillier International rising on the New York Skyline for a while.
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Who knows? Bernard might open a new business - like business counsel - and have his building pretty soon. I hope to be invited for the grand opening party.
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Who knows? Bernard might open a new business - like business counsel - and have his building pretty soon. I hope to be invited for the grand opening party.
[a href=\"index.php?act=findpost&pid=121222\"][{POST_SNAPBACK}][/a]
... and for the opening exhibit!
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You will be invited my friends!
It might take a few dozens of years though...
Cheers,
Bernard
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You will be invited my friends!
It might take a few dozens of years though...
Cheers,
Bernard
[a href=\"index.php?act=findpost&pid=121319\"][{POST_SNAPBACK}][/a]
Well, time for me to start my journey to Japan on my mountain bike
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Well, time for me to start my journey to Japan on my mountain bike
[a href=\"index.php?act=findpost&pid=121370\"][{POST_SNAPBACK}][/a]
When you get to the sea of japan make sure to pedal really really really (yes, you need all of those reallies) fast.
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When you get to the sea of japan make sure to pedal really really really (yes, you need all of those reallies) fast.
[a href=\"index.php?act=findpost&pid=121413\"][{POST_SNAPBACK}][/a]
So, it looks like I'll need to tow a kayak behind my mountain bike. It'll give Bernard more time to build his new company.
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So, it looks like I'll need to tow a kayak behind my mountain bike. It'll give Bernard more time to build his new company.
[a href=\"index.php?act=findpost&pid=121558\"][{POST_SNAPBACK}][/a]
That's very kind of you Francois, I will need a lot of time... Japan is a great place for sea kayaking by the way... probably like most places where there is some sea I guess...
Cheers,
Bernard
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End of story, CS3 Design Premium is now up and running on my Mac Pro. The champagne is flowing...
Although it took a bit more time than I would have hoped, a big thank you to Adobe Japan for their help on this issue.
Regards,
Bernard
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End of story, CS3 Design Premium is now up and running on my Mac Pro. The champagne is flowing...
Although it took a bit more time than I would have hoped, a big thank you to Adobe Japan for their help on this issue.
Regards,
Bernard
[a href=\"index.php?act=findpost&pid=124448\"][{POST_SNAPBACK}][/a]
Never too late! For all your efforts, Adobe Japan should give you the next update to CS 4 for free.
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Never too late! For all your efforts, Adobe Japan should give you the next update to CS 4 for free.
[a href=\"index.php?act=findpost&pid=124490\"][{POST_SNAPBACK}][/a]
I totally agree.
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I totally agree.
[a href=\"index.php?act=findpost&pid=124551\"][{POST_SNAPBACK}][/a]
Thanks Eric and Francois.
For Mac users, CS3 was a very important release thanks for Universal Binary support.
The only thing that could interest me in CS4 would be native 64 bits support, for the rest I don't see today what could convince me to upgrade.
Cheers,
Bernard