Luminous Landscape Forum

Raw & Post Processing, Printing => Digital Image Processing => Topic started by: jlmwyo on November 11, 2006, 06:07:40 am

Title: PK Sharpener and Windows Vista?
Post by: jlmwyo on November 11, 2006, 06:07:40 am
Has anyone had any sucess at installing PK Sharpener under Windows Vista? For some reason it won't take my key at all, just flat refuses to use it. Weird stuff. Is there a workaround?
Title: PK Sharpener and Windows Vista?
Post by: Schewe on November 12, 2006, 12:27:09 am
Since Vista is, as yet not an offically supported OS for any version of Photoshop, PixelGenius is not supporting it as yet. Whether or not it will work is simply unknown...it's beta, after all.
Title: PK Sharpener and Windows Vista?
Post by: bjanes on November 12, 2006, 09:04:14 am
Quote
Since Vista is, as yet not an offically supported OS for any version of Photoshop, PixelGenius is not supporting it as yet. Whether or not it will work is simply unknown...it's beta, after all.
[a href=\"index.php?act=findpost&pid=84746\"][{POST_SNAPBACK}][/a]

Well, Vista has been in beta for years now and if Pixel Genius does not know if PK sharpener will work with Vista, there is a serious problem with their software development. One purpose of the beta is to allow software and hardware developers to make sure that their product works with the beta version.

I just read that Vista has been released for manufacture and its release is imminent.
Title: PK Sharpener and Windows Vista?
Post by: Tim Gray on November 12, 2006, 09:17:51 am
Quote
Well, Vista has been in beta for years now and if Pixel Genius does not know if PK sharpener will work with Vista, there is a serious problem with their software development. One purpose of the beta is to allow software and hardware developers to make sure that their product works with the beta version.

I just read that Vista has been released for manufacture and its release is imminent.
[a href=\"index.php?act=findpost&pid=84776\"][{POST_SNAPBACK}][/a]


Also the Vista Release Candidate has been out for a bit, surely someone has had a look...
Title: PK Sharpener and Windows Vista?
Post by: Schewe on November 12, 2006, 11:36:39 am
Again, since Vista is -NOT- an OS officially supported by Photoshop, PixelGenius can -NOT- officially support it. We produce plug-ins for Photoshop...not for Vista. And, an RC is not final, it's still "beta".
Title: PK Sharpener and Windows Vista?
Post by: jlmwyo on November 12, 2006, 02:28:21 pm
Quote
Again, since Vista is -NOT- an OS officially supported by Photoshop, PixelGenius can -NOT- officially support it. We produce plug-ins for Photoshop...not for Vista. And, an RC is not final, it's still "beta".
[a href=\"index.php?act=findpost&pid=84795\"][{POST_SNAPBACK}][/a]

What will happen if you support it, will Men In Black come to your house?  

Seriously thou, you guys kinda had to know that people WOULD be moving over to this new OS, and Tim's observations about its status are correct its going out to PC manufacturer's for a January launch, no not the RC2 build, but the RTM (release to manufacturing). In fact I believe the RTM is available to MSDN subscribers allready.

Anyway, it won't take the key. Just so you know  
Title: PK Sharpener and Windows Vista?
Post by: bjanes on November 12, 2006, 03:11:34 pm
Quote
Again, since Vista is -NOT- an OS officially supported by Photoshop, PixelGenius can -NOT- officially support it. We produce plug-ins for Photoshop...not for Vista. And, an RC is not final, it's still "beta".
[a href=\"index.php?act=findpost&pid=84795\"][{POST_SNAPBACK}][/a]

OK, that is fine. But the question is will you support PK sharpener in PSCS2 running under Vista? If you have not planned for Vista support by now, as you imply when you say whether PK will run with Vista is unknown, your users may not be able to use your product for some time.
Title: PK Sharpener and Windows Vista?
Post by: jlmwyo on November 13, 2006, 03:33:48 am
Quote
OK, that is fine. But the question is will you support PK sharpener in PSCS2 running under Vista? If you have not planned for Vista support by now, as you imply when you say whether PK will run with Vista is unknown, your users may not be able to use your product for some time.
[a href=\"index.php?act=findpost&pid=84818\"][{POST_SNAPBACK}][/a]


That's what I'd like to know too. While CS2 might not be 'supported' under Vista, it does RUN, and I don't want to give up PK Sharpener.

It should be easy to get the RTM build of Vista now for testing gentlemen.
Title: PK Sharpener and Windows Vista?
Post by: digitaldog on November 13, 2006, 09:37:34 am
Quote
That's what I'd like to know too. While CS2 might not be 'supported' under Vista, it does RUN, and I don't want to give up PK Sharpener.

It should be easy to get the RTM build of Vista now for testing gentlemen.
[a href=\"index.php?act=findpost&pid=84896\"][{POST_SNAPBACK}][/a]

Nowhere do I see Jeff saying our engineer doesn't have Vista nor if he can or cannot run PK Sharpener under Vista! He's simply saying that OS is not released and not supported. That being the case, whether we today can or cannot run PK Sharpener in any versions of Photoshop under Vista isn't something under discussion. WHEN Vista ships, we can talk.
Title: PK Sharpener and Windows Vista?
Post by: bjanes on November 13, 2006, 11:05:53 am
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Nowhere do I see Jeff saying our engineer doesn't have Vista nor if he can or cannot run PK Sharpener under Vista! He's simply saying that OS is not released and not supported. That being the case, whether we today can or cannot run PK Sharpener in any versions of Photoshop under Vista isn't something under discussion. WHEN Vista ships, we can talk.
[a href=\"index.php?act=findpost&pid=84928\"][{POST_SNAPBACK}][/a]

Here is Jeffs first response quoted verbatim: "Since Vista is, as yet not an offically [sic] supported OS for any version of Photoshop, PixelGenius is not supporting it as yet. Whether or not it will work is simply unknown...it's beta, after all."

Since PK behavior under Vista is "unknown" implies that PK has not been tested with Vista. Why can't you guys tell us what we want to know rather than obfuscating the issue and antagonizing your users?
Title: PK Sharpener and Windows Vista?
Post by: digitaldog on November 13, 2006, 11:55:06 am
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Since PK behavior under Vista is "unknown" implies that PK has not been tested with Vista. Why can't you guys tell us what we want to know rather than obfuscating the issue and antagonizing your users?
[a href=\"index.php?act=findpost&pid=84945\"][{POST_SNAPBACK}][/a]

We've told you all that's necessary at this point in time. The product isn't supported and most if not all software companies don't publicly talk about unsupported products. If you're under the impression that our engineers have no idea about Vista, that's incorrect. Saying anything further isn't necessary. The same is true if the discussion shifted to Leopard (the next OS X version) or CS3. Both are beta/unsupported software products and like all such products, are restricted by NDAs. We don't break NDAs!
Title: PK Sharpener and Windows Vista?
Post by: Schewe on November 13, 2006, 12:30:39 pm
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Why can't you guys tell us what we want to know rather than obfuscating the issue and antagonizing your users?
[{POST_SNAPBACK}][/a] (http://index.php?act=findpost&pid=84945\")

Well, I don't know for a fact you ARE a user...have you contacted PG Tech Support? Have you supplied the steps required to reproduce your issue? Have you supplied the required information to troubleshoot your issue?

It's real simple...in a public forum, I'm not going to engage in any discussion beyond what I've stated...Vista, as of now, is not an officially supported OS since it's beta. If you are having issues with Vista and Photoshop CS2 and any PixelGenius product, you are welcome to contact PG Tech Support on this page: [a href=\"http://www.pixelgenius.com/support.html]PixelGenius Customer Support[/url]
Title: PK Sharpener and Windows Vista?
Post by: bjanes on November 13, 2006, 01:31:08 pm
Quote
Well, I don't know for a fact you ARE a user...have you contacted PG Tech Support? Have you supplied the steps required to reproduce your issue? Have you supplied the required information to troubleshoot your issue?

It's real simple...in a public forum, I'm not going to engage in any discussion beyond what I've stated...Vista, as of now, is not an officially supported OS since it's beta. If you are having issues with Vista and Photoshop CS2 and any PixelGenius product, you are welcome to contact PG Tech Support on this page: PixelGenius Customer Support (http://www.pixelgenius.com/support.html)
[{POST_SNAPBACK}][/a] (http://index.php?act=findpost&pid=84963\")

Yes, I am a registered user as you could confirm by checking your database. I do not yet have Vista, but plan to upgrade as soon as it is released and would like to know if PK will be supported and am not pleased with your response. You seem to have an uncanny ability to PO your users.

If PK does not work with Vista, there are other alternatives such as the freeware tools offered by Glen Mitchel, PhD. I simply may not upgrade PK if you ever get around to issuing an update, which you have not done for some time.

[a href=\"http://www.thelightsrightstudio.com/TLRProfessionalSharpeningToolkit.htm]http://www.thelightsrightstudio.com/TLRPro...ningToolkit.htm[/url]
Title: PK Sharpener and Windows Vista?
Post by: bjanes on November 13, 2006, 01:42:55 pm
Quote
We've told you all that's necessary at this point in time. The product isn't supported and most if not all software companies don't publicly talk about unsupported products. If you're under the impression that our engineers have no idea about Vista, that's incorrect. Saying anything further isn't necessary. The same is true if the discussion shifted to Leopard (the next OS X version) or CS3. Both are beta/unsupported software products and like all such products, are restricted by NDAs. We don't break NDAs!
[a href=\"index.php?act=findpost&pid=84956\"][{POST_SNAPBACK}][/a]

So telling us if PK will work with Vista is breaking a non-disclosure? That doesn't sound logical. In customer support, I thought the customer was always right. See my response to your arrogant partner Shewe. This is not the first time he has antagonized your customers.
Title: PK Sharpener and Windows Vista?
Post by: digitaldog on November 13, 2006, 01:50:10 pm
Quote
So telling us if PK will work with Vista is breaking a non-disclosure? That doesn't sound logical. In customer support, I thought the customer was always right. See my response to your arrogant partner Shewe. This is not the first time he has antagonized your customers.
[a href=\"index.php?act=findpost&pid=84974\"][{POST_SNAPBACK}][/a]

I'm not sure why everyone is getting into a pissing contest when none is required. As stated, Vista is a beta. When it ships and when NDA's and other issues are behind us, we can take this topic up again (I suggest it will be a moot point). IF you currently have Vista running and have any issues, you should take this up with MS since it's a beta product that you're using (Photoshop and PhotoKit are not). Good luck asking Adobe about any possible issues with CS and Vista too. IF Vista ships on time as MS says it will (January?), lets talk. Until that time, there's no need to worry about what may or may not happen up to that point.

Even when we agree that the customer is always right, that doesn’t entitle the customer to ask or receive information about future products that are not finished or supported. This is a moving target at this time. IF you have Vista, I have to assume you're a legitimate beta site and I'd be shocked if you were not under NDA. That alone precludes a discussion.
Title: PK Sharpener and Windows Vista?
Post by: Schewe on November 13, 2006, 01:56:03 pm
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I do not yet have Vista, but plan to upgrade as soon as it is released and would like to know if PK will be supported and am not pleased with your response. You seem to have an uncanny ability to PO your users.
[a href=\"index.php?act=findpost&pid=84969\"][{POST_SNAPBACK}][/a]

So, you don't even have Vista, yet you seem more than happy to ding PixelGenius for not supporting a beta OS? Ok. . .I get it, you're preparing to get pissed off in the event we don't support Vista as an OS.

Well, here's my answer to you: we will fully support Vista when it is released in final commercial form. If we need to do a free update to make it compatible for Photoshop running under Vista, we will do so. If customers contact PG Tech support, we will try to address their issues...but since Vista is a BETA OS, we do not officially support it at this time.
Title: PK Sharpener and Windows Vista?
Post by: bjanes on November 13, 2006, 02:28:57 pm
Quote
So, you don't even have Vista, yet you seem more than happy to ding PixelGenius for not supporting a beta OS? Ok. . .I get it, you're preparing to get pissed off in the event we don't support Vista as an OS.

Well, here's my answer to you: we will fully support Vista when it is released in final commercial form. If we need to do a free update to make it compatible for Photoshop running under Vista, we will do so. If customers contact PG Tech support, we will try to address their issues...but since Vista is a BETA OS, we do not officially support it at this time.
[a href=\"index.php?act=findpost&pid=84978\"][{POST_SNAPBACK}][/a]

OK, Jeff, that is all I need to know and you could have said this in the first place rather than making some cryptic statement about unknown--unknown to whom? If I had Vista running on my machine I would already know the answer to my question.
Title: PK Sharpener and Windows Vista?
Post by: pcrov on November 13, 2006, 06:38:48 pm
The software industry would be great if it wasn't for the f-ing users.
Title: PK Sharpener and Windows Vista?
Post by: DarkPenguin on November 13, 2006, 11:26:25 pm
Quote
Again, since Vista is -NOT- an OS officially supported by Photoshop, PixelGenius can -NOT- officially support it. We produce plug-ins for Photoshop...not for Vista. And, an RC is not final, it's still "beta".
[{POST_SNAPBACK}][/a] (http://index.php?act=findpost&pid=84795\")

[a href=\"http://www.marketwatch.com/News/Story/Story.aspx?guid=%7B9BE8C45B%2D5328%2D4CBB%2D846D%2DC37C68E149AB%7D&siteid=myyahoo&dist=myyahoo]http://www.marketwatch.com/News/Story/Stor...oo&dist=myyahoo[/url]

You've a little over 2 weeks.
Title: PK Sharpener and Windows Vista?
Post by: Schewe on November 14, 2006, 12:01:07 am
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You've a little over 2 weeks.
[{POST_SNAPBACK}][/a] (http://index.php?act=findpost&pid=85068\")

Did you bother to read the article?

"The world's largest software company said Monday that customers will be able to buy licensing agreements to run Windows Vista Business and Microsoft Office Small Business 2007 on five or more personal computers.

The move will put small businesses on the same footing as larger rivals, who also will be able to buy the new operating system and business software ahead of the general release scheduled for Jan. 30."

So, you gonna buy a 5 seat license?

See: [a href=\"http://photoshopnews.com/2006/11/09/its-time-windows-vista-goes-gold/]It's Time: Windows Vista Goes Gold[/url]

"the public launch of Vista is scheduled for January 30, 2007"
Title: PK Sharpener and Windows Vista?
Post by: DarkPenguin on November 14, 2006, 12:25:13 am
No.
Title: PK Sharpener and Windows Vista?
Post by: jlmwyo on November 14, 2006, 10:10:55 pm
Jeff/Andrew, with all due respect:

Your assertion that Vista is beta is simply no longer correct. The final build IS available for any MSDN subscriber to download.

At this point my question is: will there be a working version as of the launch date? Its not like the final Vista code isn't available to fix any issues that might arise.

The issue is a simple one: you install the plugin, it won't accept serials, and right from day one it thinks the 30 day trial is allready expired.

I'll certainly put it up on the PG forum if you like.

Cheers
Title: PK Sharpener and Windows Vista?
Post by: jlmwyo on November 14, 2006, 10:26:48 pm
Quote
IF you have Vista, I have to assume you're a legitimate beta site and I'd be shocked if you were not under NDA. That alone precludes a discussion.

Umm, someone is WAY behind the ball here because as you should know the RC2 build of Vista was available for PUBLIC download starting several months ago, sans any NDA's.

In point of fact, I downloaded an .iso of the RC2 direct from MS along with a license key for it.

Sooooooooooooooo, since I'm not under an NDA, I guess we can talk about it eh?  
Title: PK Sharpener and Windows Vista?
Post by: DarkPenguin on November 14, 2006, 11:24:19 pm
Quote
Sooooooooooooooo, since I'm not under an NDA, I guess we can talk about it eh? 
[a href=\"index.php?act=findpost&pid=85326\"][{POST_SNAPBACK}][/a]

So, what do you think of it?  I've been running it for all of two days and I'm getting the enter-enter-left arrow-enter thing to tell it to do what I told it to do in the first place down.  Security by bombarding me with messages I just click through is not really security.  Not sure what it does that Xp doesn't.
Title: PK Sharpener and Windows Vista?
Post by: jlmwyo on November 15, 2006, 12:02:18 am
Quote
So, what do you think of it?  I've been running it for all of two days and I'm getting the enter-enter-left arrow-enter thing to tell it to do what I told it to do in the first place down.  Security by bombarding me with messages I just click through is not really security.  Not sure what it does that Xp doesn't.
[a href=\"index.php?act=findpost&pid=85341\"][{POST_SNAPBACK}][/a]

Well, a few observations I guess:

You are right about the added layers of 'security' and having to click on extra things to confirm what you what to do. A bit 'annoying' but MAYBE its a viable solution. Under XP, unless you changed your default user permissions EVERYTHING ran as Administrator, so things like Malware/Spyware were easily propagated.

There seems to be a bug in CS2 of some type where it prompts you to Register it every time you run the program, even if you say "Never Register"

TCP/IP networking seems HELLA fast, I get additional speed out of my cable modem.

Setting up wireless networking: more user friendly and more intuitive, I consider that a plus.

OS seems faster on equivalent hardware than XP, allthou that might not be a fair comparison because my XP install is quite old, and I probably have a lot of junk built
up in the registry, however even RC2 seems 'zippy'.

If I think of something else, I'll add to this, considering I CAN talk about it
Title: PK Sharpener and Windows Vista?
Post by: jlmwyo on November 15, 2006, 01:20:08 am
Well, COUGH, I have discovered the fix gentlemen, for those that want to use PK with Vista.

The problem lies with Photoshop itself actually. In order to get PK to work either in trial mode or to register with your serial, you have to run Photoshop itself as Administrator. I am guessing its needed so PS can have access to the system registry for PK.

It's quite simple really: simply right click on your Vista Start Menu entry for PS CS2 and select "Run As Administrator" and voila, the demo mode of PK will now work, AND it will also accept your license key for those that have fully registered the product.

Wonder if this issue will effect any other plugins that require keys, will have to see I guess.

ADDENDUM: Both Convert to Black and White Pro, and Noise Ninja install/run without issue WITHOUT having to run CS2 as Administrator, unlike PK. It seems like you have some issues you need to investigate gentelmen.
Title: PK Sharpener and Windows Vista?
Post by: digitaldog on November 15, 2006, 09:08:25 am
Quote
There seems to be a bug in CS2 of some type where it prompts you to Register it every time you run the program, even if you say "Never Register"

And Adobe tech support had what to say about this bug?
Title: PK Sharpener and Windows Vista?
Post by: jdyke on November 15, 2006, 09:48:09 am
Its amazing how easy it is to PO people using email/forums!!  

One question I would ask - why on earth would you want to run Vista as your main OS at this stage?  

I mean given Microsoft's less than stellar record with secuirty, you may want to wait for the first round of holes to be plugged.

And BTW I am an XP user not a MAC user before you ask.
Ok call me cynical but you don't have to patch a few hundred servers every month!!!

I am also a registered PK sharpener user so was interested in this thread.  

Let's be honest about this - Pixelgenius are out there to make some wedge - it would not be in thier interest if they did not already have a fix for this in the pipeline - its just that if they open themselves up to questions about Vista compatibility problems before its gone general, and Adobe support it then it could be 'support question hell' for them.

Yes I know the MVLS and MSDN version is now available but it may interest you to know not to everyon. I am an MSDN user and there is not sign of it on my subscription!!!  


I'm sure the guys won't let us down - besides I am keen to see the PK sharpener plugin for Lightroom when it goes live......  

JD
Title: PK Sharpener and Windows Vista?
Post by: bjanes on November 15, 2006, 02:48:54 pm
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Did you bother to read the article?

[a href=\"index.php?act=findpost&pid=85070\"][{POST_SNAPBACK}][/a]

Since it has already been established by previous messages on this thread that Vista is available for download and use by certain MSDN developers with no NDA, I would like to ask Mr. Schewe if he bothered to check out the facts before making a flippant and sarcastic comment to one of his users.

   
Title: PK Sharpener and Windows Vista?
Post by: Schewe on November 15, 2006, 07:36:54 pm
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I would like to ask Mr. Schewe if he bothered to check out the facts before making a flippant and sarcastic comment to one of his users.
[a href=\"index.php?act=findpost&pid=85468\"][{POST_SNAPBACK}][/a]

so, you still want to drag this thing out huh?

Yes, I DID read the entire article mentioned and that's when I found "The world's largest software company said Monday that customers will be able to buy licensing agreements to run Windows Vista Business and Microsoft Office Small Business 2007 on five or more personal computers."

I asked DarkPenguin if he bothered to read the entire article and then asked him if he was going to go out and buy a 5 seat license. . .he said no, so his comment "You've a little over 2 weeks." didn't apply, now did it?

You got a problem with me? Fine. I think I may be able to struggle through life with "bjanes" as something a bit south of a Jeff Schewe cheerleader, ya know? But in the grand scheme of things, what exactly do you think you've contributed to this thread? (Just wondering if you're proud of yourself?)

:~)
Title: PK Sharpener and Windows Vista?
Post by: Schewe on November 15, 2006, 07:52:33 pm
The delicious irony here is of course, the original poster presumed (and even I got caught up in it) that is was Vista that was causing him issues when in fact, it was Vista's security trying to help him out. Point in fact, just reading the Read Me file would have given a reasonable troubling-shooting direction.

The Read Me for the Windows 1.2.4 version of PK Sharpener says: "You must install using a user account with 'Admin' privileges."

Had the original poster actually contacted PixelGenius Tech Support (and to the best of my knowledge, he didn't) following the instructions in the Read Me is on the primary check list for Tech Support.

So, I guess PG products -DO- work in Vista, when running Photoshop under admin privileges...

(kinda makes all that hand wringing silly, doesn't it?)

:~)
Title: PK Sharpener and Windows Vista?
Post by: John.Murray on November 15, 2006, 09:59:36 pm
Quote
Jeff/Andrew, with all due respect:

Your assertion that Vista is beta is simply no longer correct. The final build IS available for any MSDN subscriber to download.

At this point my question is: will there be a working version as of the launch date? Its not like the final Vista code isn't available to fix any issues that might arise.

The issue is a simple one: you install the plugin, it won't accept serials, and right from day one it thinks the 30 day trial is allready expired.

I'll certainly put it up on the PG forum if you like.

Cheers
[{POST_SNAPBACK}][/a] (http://index.php?act=findpost&pid=85324\")

Vista RTM (build 6000) available for MSDN subscribers - Nov 17th: [a href=\"http://msdn2.microsoft.com/en-us/subscriptions/default.aspx]http://msdn2.microsoft.com/en-us/subscriptions/default.aspx[/url]
Title: PK Sharpener and Windows Vista?
Post by: jjj on November 15, 2006, 10:59:30 pm
The first I heard about Vista being RTMed was reading an article that pirates had already releashed a cracked/hacked version of Vista RTM, but were arguing as to whether it was actually cracked or worked around! Some were sayings it's nuked, but not sure what that means.
I'll just wait until I buy myself a new laptop with Vista installed sometime next spring, which will be several months after Vista has been bug tested and patched.
Though if Apple finally see sense and have a two button trackpad I may give OSX -TabbyCat a whirl.

Regarding the security and administrator comments above. I remember reading that the sheer annoyance of MS security, may well drive users to being administrators to get some peace - which kind of defeats the whole point of users not being administrators.
Title: PK Sharpener and Windows Vista?
Post by: DarkPenguin on November 15, 2006, 11:44:52 pm
Quote
so, you still want to drag this thing out huh?

Yes, I DID read the entire article mentioned and that's when I found "The world's largest software company said Monday that customers will be able to buy licensing agreements to run Windows Vista Business and Microsoft Office Small Business 2007 on five or more personal computers."

I asked DarkPenguin if he bothered to read the entire article and then asked him if he was going to go out and buy a 5 seat license. . .he said no, so his comment "You've a little over 2 weeks." didn't apply, now did it?

You got a problem with me? Fine. I think I may be able to struggle through life with "bjanes" as something a bit south of a Jeff Schewe cheerleader, ya know? But in the grand scheme of things, what exactly do you think you've contributed to this thread? (Just wondering if you're proud of yourself?)

:~)
[a href=\"index.php?act=findpost&pid=85532\"][{POST_SNAPBACK}][/a]

I don't own the sharpening product in question either.  Was just trying to let you know you might have some customers that might get their hands on vista sooner than you seemed to think.  But, whatever.
Title: PK Sharpener and Windows Vista?
Post by: jlmwyo on November 16, 2006, 05:57:28 am
Point taken Jeff, and in the end I figured it out. Sometimes I like to struggle with things I guess

Quote
Since Vista is, as yet not an offically supported OS for any version of Photoshop, PixelGenius is not supporting it as yet. Whether or not it will work is simply unknown...it's beta, after all.

What's even more ironic I find is you and Andrew spiraled this whole thing into a non discussion about NDA's, unsupported software, the final code not being available etc etc.

How does one go about asking PG for product support for that is unsupported at this point? THAT is ironic, don't you think? "We don't support our product in Vista, but since you didn't ask for support in our forums yadda yadda", well you get the idea. A bit of a Kafkaesque experience I'd say    

No Ill will intended towards anyone, I think I'm actually finding the whole thing as funny as you are.

Cheers!
Title: PK Sharpener and Windows Vista?
Post by: bjanes on November 16, 2006, 09:21:31 am
Quote
The delicious irony here is of course, the original poster presumed (and even I got caught up in it) that is was Vista that was causing him issues when in fact, it was Vista's security trying to help him out. Point in fact, just reading the Read Me file would have given a reasonable troubling-shooting direction.

The Read Me for the Windows 1.2.4 version of PK Sharpener says: "You must install using a user account with 'Admin' privileges."

Had the original poster actually contacted PixelGenius Tech Support (and to the best of my knowledge, he didn't) following the instructions in the Read Me is on the primary check list for Tech Support.

So, I guess PG products -DO- work in Vista, when running Photoshop under admin privileges...

(kinda makes all that hand wringing silly, doesn't it?)

:~)
[a href=\"index.php?act=findpost&pid=85534\"][{POST_SNAPBACK}][/a]

Jeff is confused about administrator accounts in Windows. It is routine to install programs at the administrator level, and it is not surprising that the PK readme says to install at the administrator level. However, for security reasons, a limited account is best for everyday use even by the person with administrator privileges. You install programs at the administrative level and run them with a limited account. To run everything at the administrative level opens up your system to hackers. Apparently PK does not run as it should in Vista, but other plugins such as NoiseNinja do.
Title: PK Sharpener and Windows Vista?
Post by: Schewe on November 16, 2006, 01:17:07 pm
Quote
Apparently PK does not run as it should in Vista, but other plugins such as NoiseNinja do.
[a href=\"index.php?act=findpost&pid=85589\"][{POST_SNAPBACK}][/a]

Apparently bjanes is confused by the Read Me directions. . .the instructions are to INSTALL using admin control (which also means register with your serial) afterwhich a user should be able to run any PhotoKit products under limited access admin controls. This applies to both Mac and Windows.
Title: PK Sharpener and Windows Vista?
Post by: bjanes on November 16, 2006, 06:03:47 pm
Quote
Apparently bjanes is confused by the Read Me directions. . .the instructions are to INSTALL using admin control (which also means register with your serial) afterwhich a user should be able to run any PhotoKit products under limited access admin controls. This applies to both Mac and Windows.
[a href=\"index.php?act=findpost&pid=85627\"][{POST_SNAPBACK}][/a]


Really? Why are people having trouble with PK when using standard procedures?

 
Title: PK Sharpener and Windows Vista?
Post by: jlmwyo on November 16, 2006, 07:05:22 pm
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Apparently bjanes is confused by the Read Me directions. . .the instructions are to INSTALL using admin control (which also means register with your serial) afterwhich a user should be able to run any PhotoKit products under limited access admin controls. This applies to both Mac and Windows.
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Should run under a limited account, but it doesn't on Vista.

Do this, run Photoshop (AS ADMIN)  on Vista and either run the trial or register the plugin. Then go back and run it as a standard user on Vista and voila it doesn't work. If you HAD registered it by running CS2 as Admin, it will now think its NOT registered as a standard user, and will NOT take your key or run in trial mode. Basically what I'm saying is even if you DO follow the readme and then subsequently run CS2 as a standard user it, in effect, unregisters it.

Do your engineers not subscribe to MSDN?
Title: PK Sharpener and Windows Vista?
Post by: digitaldog on November 16, 2006, 07:14:44 pm
Where can I buy (and or download) Vista today? I'm not a beta, not a member of some MS club, just a guy who wants to buy it today. Where can I get it? Went to MS's site, it says I have to wait until January.

http://www.microsoft.com/windowsvista/ (http://www.microsoft.com/windowsvista/)

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Microsoft has announced that Windows Vista will be broadly available as a stand-alone product or pre-installed on new PCs on January 30, 2007.

What do they mean by 'broadly available?
Title: PK Sharpener and Windows Vista?
Post by: jlmwyo on November 16, 2006, 07:23:42 pm
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Where can I buy (and or download) Vista today? I'm not a beta, not a member of some MS club, just a guy who wants to buy it today. Where can I get it? Went to MS's site, it says I have to wait until January.

http://www.microsoft.com/windowsvista/ (http://www.microsoft.com/windowsvista/)
What do they mean by 'broadly available?
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Andrew, its available right now to the major PC Manufacturers so they can deploy machines with it preinstalled for sale on the January launch date, so they have time to get ready.

It's also available to software developers by subscribing to MSDN, the Microsoft Developer's Network, so they can tweak their code to be ready in time for the launch. I'm surprised PG is not a member of MSDN, as I have a friend that works for a niche company that markets receipt printers/kiosk printers, and they subscribe to MSDN for the purposes of driver development. He's a firmware engineer there and designs their printer firmware.

You are right, Joe Schmoe can NOT buy it today, not until the launch date. However MS has released several PUBLICLY available beta builds (just like Lightroom) for users to try, and I'm running one of those builds, the Release Canidate 2 build. By this stage in their development cycle most of the major bugs are worked out (notice I said MOST), and the feature set has been decided upon.

I can't imagine developing software and not being a MSDN member, especially when you know a new OS is down the pike.

Hope that helps.
Title: PK Sharpener and Windows Vista?
Post by: jlmwyo on November 16, 2006, 07:24:44 pm
Oh, 'broadly available' means Wal-Mart will be selling it on the launch date  
Title: PK Sharpener and Windows Vista?
Post by: digitaldog on November 16, 2006, 07:56:12 pm
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Andrew, its available right now to the major PC Manufacturers so they can deploy machines with it preinstalled for sale on the January launch date, so they have time to get ready.

What I was expecting. Thanks.

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I can't imagine developing software and not being a MSDN member, especially when you know a new OS is down the pike.

Neither can I. Fortunately our engineer is well up to speed on this and other 'developments' but then, I don't recall anyone referring to the fact he might not.
Title: PK Sharpener and Windows Vista?
Post by: digitaldog on November 16, 2006, 07:57:25 pm
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Oh, 'broadly available' means Wal-Mart will be selling it on the launch date 
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I might actually be inclined to buy a copy if I can run it on an Intel Mac. I could say I hate giving MS money but I'm a long time Office user.
Title: PK Sharpener and Windows Vista?
Post by: John.Murray on November 16, 2006, 10:50:41 pm
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It's also available to software developers by subscribing to MSDN, the Microsoft Developer's Network, so they can tweak their code to be ready in time for the launch. I'm surprised PG is not a member of MSDN, as I have a friend that works for a niche company that markets receipt printers/kiosk printers, and they subscribe to MSDN for the purposes of driver development. He's a firmware engineer there and designs their printer firmware.[{POST_SNAPBACK}][/a] (http://index.php?act=findpost&pid=85718\")

I'm a MSDN Universal (since 1997) subscriber - I can assure you that I or any other MSDN subscriber does *not*  have access to Vista RTM as of today (Nov 16th).

The only souls with that access are system manufacturers and developers/hardware vendors renting space at Microsoft's Redmond and Bellevue, WA facilties dedicated for this purpose, and of course select meber of the press.

All that being said - the question of software compatibility is a fair question, but beyond the vendor's assurance that Vista will be supported, any further questions are unwarranted.  To clarify this - I also have customers calling regarding Vista support, to which I happily respond, "No problem - we will support you".  If my customer chooses to follow up with hypothetical questions about issues they may or may have in the future, I'll, as diplomatically as possible, tell them to stop wasting my and their time, and ask if they have any existing support issues we can help them with.

There *are* well documented work arounds to help support legacy and/or unsupported applications that for some reason or another, require administrative access to either system files or protected areas of the Windows registry.  One of the simplest can be found in Vista's own help documentation which I found as early as RC1:

To mark an application to always require a full administrator access token:

 Right click the application file, select Properties then click the compatibility tab.  Under Privilege Level, select the Run this program as an administrator check box, and then click OK.

This works fine for a couple of plug-ins I rely on including a scanner add-in.  Note:  I'm talking in this case about Vista RC2.

More info can be found at:

[a href=\"http://windowsvistablog.com/blogs/windowsvista/archive/2006/11/01/announcing-the-windows-vista-application-compatibility-factory.aspx]http://windowsvistablog.com/blogs/windowsv...ty-factory.aspx[/url]

http://www.microsoft.com/technet/prodtechn...ty/default.mspx (http://www.microsoft.com/technet/prodtechnol/windows/appcompatibility/default.mspx)

Finally, Andrew:  Vista RC2 runs like a champ on a dual-core mac my partner has using bootcamp.  It also runs great in VMware and Ms's beta Virtual PC 2007.  Now if we could only get Mac OSX running in a VM . . .  
Title: PK Sharpener and Windows Vista?
Post by: Schewe on November 16, 2006, 11:10:58 pm
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I can't imagine developing software and not being a MSDN member, especially when you know a new OS is down the pike.
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PixelGenius is indeed an MSDN member (Microsoft Developers Network) as well as an ADC member (Apple Developer Connection) as well as an ASN member (Adobe Solutions Network) and we do have access to what I believe is the GM build...it was posted 2006-11-16 21:56:18 (UTC) (that's today). Course, it's a 2555MB ISO-9660 DVD image, so it'll be a while before it's downloaded...

:~)
Title: PK Sharpener and Windows Vista?
Post by: John.Murray on November 16, 2006, 11:27:59 pm
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PixelGenius is indeed an MSDN member (Microsoft Developers Network) as well as an ADC member (Apple Developer Connection) as well as an ASN member (Adobe Solutions Network) and we do have access to what I believe is the GM build...it was posted 2006-11-16 21:56:18 (UTC) (that's today). Course, it's a 2555MB ISO-9660 DVD image, so it'll be a while before it's downloaded...

:~)
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LOL - and to think I found out about availability of final bits here . . . . thanks!
Title: PK Sharpener and Windows Vista?
Post by: jlmwyo on November 16, 2006, 11:40:27 pm
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PixelGenius is indeed an MSDN member (Microsoft Developers Network) as well as an ADC member (Apple Developer Connection) as well as an ASN member (Adobe Solutions Network) and we do have access to what I believe is the GM build...it was posted 2006-11-16 21:56:18 (UTC) (that's today). Course, it's a 2555MB ISO-9660 DVD image, so it'll be a while before it's downloaded...

:~)
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Cool Jeff  

Obviously my dates were off, last I had heard it WAS up for download. I believe that was the original plan (November 1 is what I had heard), but you know how things change with MS.

Best regards to all
Title: PK Sharpener and Windows Vista?
Post by: bjanes on November 17, 2006, 11:20:01 am
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PixelGenius is indeed an MSDN member (Microsoft Developers Network) as well as an ADC member (Apple Developer Connection) as well as an ASN member (Adobe Solutions Network) and we do have access to what I believe is the GM build...it was posted 2006-11-16 21:56:18 (UTC) (that's today). Course, it's a 2555MB ISO-9660 DVD image, so it'll be a while before it's downloaded...

:~)
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Well then, can you tell us how PK works with whatever version of Vista that your development team does have? All the talk about NDAs and "unknown" behavior with Vista has not been helpful and it seems as if some people are not able to use PK with Vista operating as a limited user.
Title: PK Sharpener and Windows Vista?
Post by: pcrov on November 17, 2006, 01:10:47 pm
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Well then, can you tell us how PK works with whatever version of Vista that your development team does have? All the talk about NDAs and "unknown" behavior with Vista has not been helpful and it seems as if some people are not able to use PK with Vista operating as a limited user.
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I'll jump in here with an easy quote from earlier in the thread.

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Well, COUGH, I have discovered the fix gentlemen, for those that want to use PK with Vista.

The problem lies with Photoshop itself actually. In order to get PK to work either in trial mode or to register with your serial, you have to run Photoshop itself as Administrator. I am guessing its needed so PS can have access to the system registry for PK.

It's quite simple really: simply right click on your Vista Start Menu entry for PS CS2 and select "Run As Administrator" and voila, the demo mode of PK will now work, AND it will also accept your license key for those that have fully registered the product.

Wonder if this issue will effect any other plugins that require keys, will have to see I guess.

ADDENDUM: Both Convert to Black and White Pro, and Noise Ninja install/run without issue WITHOUT having to run CS2 as Administrator, unlike PK. It seems like you have some issues you need to investigate gentelmen.
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Now can y'all stop being such drama queens?
Title: PK Sharpener and Windows Vista?
Post by: bjanes on November 17, 2006, 01:39:30 pm
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I'll jump in here with an easy quote from earlier in the thread.
Now can y'all stop being such drama queens?
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Yes, we can all read and have seen that post. However, running as administrator opens up your system to hackers and malware. Furthermore, if you are no a network, such as in business and school, you probably do not have administrative privileges.
Title: PK Sharpener and Windows Vista?
Post by: pcrov on November 17, 2006, 01:44:22 pm
You asked how to make it work and were told. If you don't like the answer you can wait until it's officially supported.

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Yes, we can all read and have seen that post. However, running as administrator opens up your system to hackers and malware. Furthermore, if you are no a network, such as in business and school, you probably do not have administrative privileges.
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[note: I am in no way affiliated with PK Sharpener. If you don't like my response, tough shit.]
Title: PK Sharpener and Windows Vista?
Post by: digitaldog on November 17, 2006, 01:51:43 pm
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You asked how to make it work and were told. If you don't like the answer you can wait until it's officially supported.
[note: I am in no way affiliated with PK Sharpener. If you don't like my response, tough shit.]
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I'm glad you're not because you said what I would have like to but will not <grin>.

This post really should end, it's nothing but a huge cluster-f#%K and not getting us anywhere.

Let's go back to arguing Mac versus PC, Nikon versus Canon, 8-bit versus high bit, Prime lens versus Zoom or Raw versus JPEG. Much more fun...
Title: PK Sharpener and Windows Vista?
Post by: bjanes on November 17, 2006, 05:00:01 pm
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You asked how to make it work and were told. If you don't like the answer you can wait until it's officially supported.
[note: I am in no way affiliated with PK Sharpener. If you don't like my response, tough shit.]
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I'm glad you're not because you said what I would have like to but will not <grin>.

This post really should end, it's nothing but a huge cluster-f#%K and not getting us anywhere.

Let's go back to arguing Mac versus PC, Nikon versus Canon, 8-bit versus high bit, Prime lens versus Zoom or Raw versus JPEG. Much more fun...
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pcrov,

I will have to take your word that you are not affiliated with PixelGenius, because your attitude is indistinguishable from theirs. Maybe you should apply for work there.  

This attitude is confirmed by Mr. Rodney. I agree this whole thread is a largely a waste of time, but suggest that it could have been avoided by a straight answer in the first place. As it is, the remedy has been partially supplied by a frustrated user who was chastised inappropriately by Mr. Schewe for not reading the readme. However, this whole episode does suggest that PixelGenius is not up to speed with Vista and that their customer support is lacking, so it is not a complete waste of time.

It also confirms that the emperors have no clothes.
Title: PK Sharpener and Windows Vista?
Post by: Schewe on November 17, 2006, 05:15:23 pm
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However, this whole episode does suggest that PixelGenius is not up to speed with Vista and that their customer support is lacking, so it is not a complete waste of time.
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Actually, I suspect that several members of PG are more "up to speed" on Vista that you are since several of us have been actively working with MSFT on a consulting basis for several years...and have actually contributed to certain features and functions being -IN- Vista. The only thing I will admit is an unwillingness to install BETA OS's on developmental machines that we need to actually get work done on and an unwillingness to offer support for officially unsupported system configurations.

As for PG customer support being lacking, have you ever actually contacted PG Customer Support with an issue? If there is any lack of support via [a href=\"http://www.pixelgenius.com/support.html]PixelGenius Customer Support[/url] I would like to know about it.

As far as my "online attitude" well, dooode, I've been like this since the old AOL & CompuServe days...my response to people online is a mirror of their attitude towards me. Wanna give me shyte, I'll give it right back atcha...

The only good out of this whole thread is finding out, last night, that the GM installers for Vista are finally available to MSDM members. So, now PixelGenius can go about its business of including support for the consumer release of a new OS.

BTW, through ADC we've got access to preliminary documentation and dev builds of Leopard, and no, PixelGenius won't be offering support for THAT OS until it ships either.