Luminous Landscape Forum

Raw & Post Processing, Printing => Digital Image Processing => Topic started by: plugsnpixels on February 24, 2017, 06:45:26 pm

Title: Adobe Master Collection installation grief: Fix coming
Post by: plugsnpixels on February 24, 2017, 06:45:26 pm

I work in higher ed IT and got bitten hard by the “Installation failed” bug while trying to install the CC 2017 Master Collection in a lab setting earlier this week.

Oddly, the very same installer (enterprise build) worked the week before. A fresh and updated rebuild did not help.

At any rate, we corresponded with Adobe and they have been deluged with complaints. They identified 2 of the apps that were causing the issue (Scout and one other odd thing I don’t recall ever hearing about before).

A fix is expected Monday (2/27).

Title: Re: Adobe Master Collection installation grief: Fix coming
Post by: plugsnpixels on March 04, 2017, 01:47:56 pm

Update: Adobe has still not greenlighted making a new installer build, so I assume they are still sorting out the problem.

Title: Re: Adobe Master Collection installation grief: Fix coming
Post by: tigern on March 05, 2017, 03:46:41 pm

Probably had the same problem. I installed a package of Adobe CC on about 15 computers in 4 weeks time. A few days later i wanted to install the package on 3 other computers and suddenly the installation failed.
I've downloaded a new package, but again the installation failed.

At the end i made a new package again, but only with the programmes which will be used regulary, PS,BR,LR,PR, installed it and voila! it works!

In the meantime i've been in a chat for 3 times with the Adobe helpdesk, but none of them told me about a bug....

Title: Re: Adobe Master Collection installation grief: Fix coming
Post by: plugsnpixels on March 05, 2017, 03:57:22 pm

Project Felix is part of the problem (along with Scout).

I think our Visual Arts people need all the bloat so a trimmed-down installer is not an option, but it's nice to know that works.

One workaround I have at the moment is a complete reimage of any computer(s) with an existing image including CC already installed, but some of the newest apps would be missing.

Isn't this fun?

Title: Re: Adobe Master Collection installation grief: Fix coming
Post by: tigern on March 06, 2017, 05:38:31 am

so much fun!

Funny you mention Project Felix, because one of the Adobe representatives on the chat started to build a new package for me, and he excluded Project Felix and some other software, but he didn't mention why.

I hope they come with a solution soon...

Title: Re: Adobe Master Collection installation grief: Fix coming
Post by: plugsnpixels on March 06, 2017, 12:16:32 pm

Adobe seems to have identified the problem – Expired certificates:

https://helpx.adobe.com/creative-cloud/packager/creative-cloud-package-installation-failed-error-message.html

Title: Re: Adobe Master Collection installation grief: Fix coming
Post by: tigern on March 07, 2017, 11:07:08 am

Just had time to try it on 1 computer, it looks like it works!

I installed a package without Project Felix and Scout.